Laserfiche WebLink
City of Santa Ana RFP 17-072 i Statement of Qualifications (Revised 11/9/17) r <br />Figure B: Phase 2 Key Deliverables& Activities <br />Build New Procedures and Software System <br />In this phase, we will facilitate workshops and/or small group work to finalize the standardized, <br />streamlined To -Be processes at the procedure level. All hand-offs and exceptions will be approved and <br />clearly documented. This will result in the validation and finalization of the written process flows and <br />procedures to be deployed at implementation. <br />If a new software system is procured, we will support the configuration and building of the agreed <br />technology enablers and ensure effective integration into the To -Be processes and procedures. Key <br />steps will follow the Agency's procurement/development pathway, but will typically include: configuration <br />and development; integration and interfaces; testing (including user acceptance testing); and training. <br />We will also work with functional SMEs and IT experts to ensure that the technology solutions and future <br />state technology touch points are highlighted in the To -Be process flows and that feedback and <br />considerations from the process optimization activities are used to update any technology assumptions. <br />We will further detail the extent of technology standardization and any bridging solutions to account for <br />the potential of extended technology go -lives. <br />Performance Measurement Framework <br />Another key activity is socializing the concept of Input, output and operational KPIs, incorporating this <br />into a Performance Measurement Framework. We will incorporate and adapt the nine elements (Figure <br />7 on the next page) of the Client Interaction Framework into the Build. <br />The agreed upon metrics will be confirmed, including key performance indicators and benchmarks. We <br />will then build the processes for tracking and reporting performance, leveraging available technology to <br />automate the reporting process for a full framework of input, output and operational KPIs. <br />Chazey Partners Revised per email communication request 10/31/17 <br />KO -• <br />