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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) • I• •' ° Project Coordinator ______updates • It is vital that this person has good organizational skills, is methodical and possesses good Interpersonal skills • Must be able to work at a senior level within the organization • WIII provide admin support In setting up meetings, calls, and project stakeholder/steering committee Business Process —� • Competencies Leads o Relevant and comprehensive understanding of the Agency's business processes and procedures in the assigned process area o Understanding of the Project and its goal o Good communication skills o Ability and empowerment to make guiding decisions in support of the Project Team and the Agency • Document and sign off on business processes • Coordinate and facilitate access to other subject matter experts across Divisions • Champion participation in relevant workshops and Conference Room Pilots (CRPs) • Facilitate the drafting and agreement of the Service Delivery Framework and Service Partnership Agreements (SPAS) a Facilitate and participate in relevant user acceptance testing (UAT) • Facilitate training programs In support of the new operating model& any new technology enablers • participate in development of metrics and Key Performance Indicators (KPis) • Assist with communication and change management Function Heads • Provide lnsightand understanding of their relevant process and Subject Matter • Division and Agency knowledge as well as subject expertise will be needed Experts (SMEs) • Review and update process documentation o Provide bulk of effortto develop detailed process design and desktop procedures a Participate in job shadowing and training, as applicable • Bring Agency specific experience along with the ability to challenge the existing approach 4� 44I 111*4tl rrr;JZ1i111*•]I94AU4V14iqL Chazey has worked with several clients in the public and private sector to successfully deliver the same and similar transformational assessment programs, and we have gone on to assist those clients with their implementations. Some brief examples of these include the following; • U.S. Department of Health and Human Services — Program Support Center — Strategic Advisory Support and New Metrics Framework - 2013-2014 — Provided strategic advisory support for the five -business line shared service operation. Additionally, provided assessment and re- implementation of new key performance indicator (metrics) framework based on best practices — Anne -Marie Massenberg, Former Chief of Staff, PSC/U.S. Department of Health and Human Services Government of New Brunswick • Iowa University System — Efficiency and Transformation Review for Shared Services and Centralization for Finance, IT and HR, across three universities within the Iowa University System — January 2015 - May 2015 — Delivered Opportunity Roadmap with Business Case and Implementation Plan — Mark Braun, Chief Operating Officer, Board of Regents State of Iowa • Fisheries and Oceans Canada — January to March 2015, Chazey Partners supported the Department of Fisheries and Oceans, a Federal Agency, with an assessment and recommendations on how the Accounting Hub could Improve its performance measurement reporting, including key performance indicators, service standards, an evaluation of proposed metrics, and providing an alternative proposal for a new performance measurement framework • Lawrence Berkeley National Laboratory - In June 2012 Chazey was invited by Lawrence Berkeley Lab (LBL) to provide an evaluation of opportunities for HR at LBL, including looking at the existing HR Service Center operations and the opportunity to expand the scope for shared services at the Lab. • University of Callfornia, Davis Chazey Partners Revised per email communication request 10/31/17 20A-59