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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) successful In managing a variety of business process re-engineering projects across a wide range of functions Including financial application implementation and upgrade projects. She is an experienced, skilled application consultant with expertise in numerous actions across a wide range of Lawson software solutions including Business Intelligence, Financial Applications, Supply Chain Management, Distribution Applications, and Human Resources. In addition, she is a financial business consultant and certified project management professional (PMP). 4.2.5 Internal Project Team Our approach is based on knowledge transfer: we partner our external consultants with your Internal project team, so that we complement our methodology and expertise with your team's understanding of internal culture and environment. Chazey Partners would provide the dedicated project team capacity and do most of the content delivery for the Roadmap. We do not typically request a significant amount of time from internal resources in terms of percentage of their work week, but we will need named subject matter experts, in scope business process owners and named key stakeholders to engage with when needed. We will also need to schedule Workshops in a timely fashion and have access to key people as needed. In Phase 2, the workload becomes more balanced, although we'll flex our approach to your internal capacity. As operationalization occurs and we move into the Stablllzation phase, the external project team members will roll off depending on how quickly the new To -Be structure, and its own enabling functions, is transferred. We recommend that the single, integrated project team will include the following internal roles as outlined In Table 1 on the next page. Table 1! Internal Team Roles ,3r Resourcing Executive • Provide leadership & strategic direction to Project Sponsor(s) s Rale includes: o Setting and communicating the strategic vision and imperatives for the Project o Owning the results and success of the Project o Having the power to remove roadblocks and support success o Making the Go/No-Go decisions o Receiving regular status updates on risk/Issues/quality management o Member of Project Steering Committee Project Lead + Competencies o Understanding of how the Agency operates o Has key relationships across the City o Functional and Technical project management skills Internal driver(s) of the Project and will help the team to communicate effectively and manage resources, assignments and deliverables + Shadow/support the Chazey Project Manager • Coordinating the initiatives& activities within and across the Agency • Facilitating access to the key stakeholder groups • Support change management activity • Ensure compliance with the Agency policies and procedures Change Manager + Competencies o Clear understanding of the goals of the Project and the Impact on Individuals, teems &organization o Since change activities & communications becomes more targeted and frequent In Implementation phase, a specialist resource Is recommended to be assigned to the team • Leading organizational, process and cultural change activities across the organization a Advising on the Agency change/cultural Issues • Supporting the development of tailored communications • Facilitating training Chazey Partners Revised per email communication request 10/31/17 20A-58