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City of Banta Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) 11111111119CM,QW-111 0 Figure 21: Project Schedule — Phase 2: Implement Sub -Phase Activities Title >2) Implementation&S:ablllzalion b 2.1) Build ♦ 2.2) Deploy • 2,2.1) Opomtionagzo deployment teams • 2.2.2) Fealiltale writ shadowing& knowledge transfer • 2,2,9) Conduct wining an and -state processes •2.2.4) Integrate end -state Into existing business continully plans • 2.2,8) Boll out technology Wath training •2.2.6) Deltverdeplaymam sommunioationa • 2.2.7) Test compliance with OMB uniform Guidance rorluiremanto • 2.2.8) Test readiness for gu-Ilvo&axaoUte w 2.3) Stabilize Opemtlons Figure 22: Project Schedule — Phase 2: Stabilize Sub -Phase Activities Till. .2) implementation &Stabllizallon 1, 2.1) Build r 2.2) Deploy . 2.3) Stabilize Oper lona • 2.31) Initlsts regular Pedarmence Moaning <2.3.2) Callon OMB Vatican Buldance compliance • 2.3,3) Adjust communication channels as necessary • 2.3.4) Conry out further gaining as necoosmy • 23.8) Update procaao doeumomatlan and technology as necessary • 2.3.6) Conduct comprehensive feedback review 7.1.1 New Brunswick Internal Services Agency New Brunswick is one of Canada's three Maritime Provinces with a population of 750,000, supported by a provincial government annual budget of $8 billion. The Government of New Brunswick engaged Chazey Partners to support a major shared services implementation as well as a comprehensive RFI process for ERP selection. We also wrote several white papers for the Government on ERP, Technology Enablement and Best Practices. Additionally, Chazey Partners helped assess and support the implementation of several additional technology enablers such as document management, workflow, helpdesk, telephony and other systems. Client Contact: Monica Ward, Director, Hire to Retire, Payroll & Benefits Services, NBISA Email Address: monica.ward@gnb.ca Phone Number: 506-444-3279 7.1.2 University of California (UC Davis) UC Davis is one of ten campuses in the University of California system, the world's pre-eminent public university system. Founded in 1905, UC Davis had a 2013/14 operating expenditure budget of $3.4 billion with 33,300 students in four colleges and six professional schools, while the UC Davis Health System served 6 million people over 33 counties. Chazey Partners was commissioned to perform a six-week review of the first eighteen months of the SSC's operation, including Finance, Human Resources and Payroll, in recognition that performance was sub -optimal to the original business case. In carrying out this process review, we focused on the strengths, weaknesses, issues and opportunities at UC Davis and the overall business process operation. We also assessed the original business case against current operations and looked at the SSC scope in relation to function, process and sub -process, as well as the potential client scope, in terms of services provided to the Administrative and Academic units. As part of this work, we performed a review of the existing financial models and performed a comprehensive examination of their Client Interaction Chazey Partners Revised per email communication request 10/31/17 20A-64