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Corporate <br />(Strategy) <br />Business Partnering <br />• Work with operational leaders to <br />achieve organizational objectives <br />• Provide information, tools, <br />analysts and insight to influence <br />decision making <br />• Higher level of business proximity <br />required (decentralized delivery) <br />• Need functional expertise, <br />analytical skills and strong <br />Interpersonal skills: "Hire for skill <br />and attitude <br />Internal Client <br />(Partner) <br />October 2047 <br />• Strategic, global services with clear linkage to vision, mission and strategic goals of organization <br />•.Long-term perspective whose activities have more distant relationship between effort and results <br />-Policy development and approval <br />Centers of Expertise <br />(Expertise) <br />• Programmatic, episodic activities <br />• Deliver on organizational strategy through <br />provision of tactical services. <br />• Generally requires interaction with client, <br />although less necessary to be physically <br />situated close to business <br />• Generic business & expert skills required: <br />"Hire for skill, train for attitude" <br />Shared Services <br />(Process) <br />• Regular,repeatable, transactional activities <br />• Results more quantifiable <br />• eenefit greatly from standardization, <br />automation and technology <br />• Clear linkage between effort and results <br />(outputs generally experienced in short-term) <br />• Less necessary to be physically situated close <br />to business <br />• Process focused, service driven skills <br />required: "Hire for attitude, train for skill" <br />• Provides inputs and/or receives outputs of in -scope processes <br />• Representative of internal client signs off processes, service levels, input requirements, key performance <br />indicators, and client's roles and responsibilities as documented in Service Partnership Agreements <br />33 <br />