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City of Santa Ana RFP 17-0721 Statement of Qualifications (Revised 1119/17) " • f ' <br />F-MEMUTIF4119 <br />LEVELS OF PROCESS DOCUMENTATION <br />Discussion to support the figure below is provided in the section "Process DocumentationStreemline & <br />Standardize Processes' on page 10 of this proposal. <br />Figure 23. Levels of Process Documentation <br />Levet 2: Function <br />example Sbowm Record Transactions <br />Highest tevetofprocess flaw <br />Usually involves multiple departments <br />e.g. procurement, warehouse, Credit <br />Level 2: process <br />• Example Shown: UL Journals <br />• provldesmajor taskswlddnafunction <br />• Each process has beginning and end; <br />• Transforms data <br />• Usually involves multiple departments <br />Level ar Sub-procoss <br />• Example shown: RecordActtrlty, <br />• process map split into swim lanes (not shown) <br />• Hipitl�hts kasks of specificdmparkrrxsnls <br />• <br />Understand the'who'and the Vf8f <br />Level ": Activity <br />• Example shown: RevlowA <br />• further breakdown ofsub-process If needed <br />• Usually involves single department <br />• Understand the'hove <br />Levo) 5: Uosktop procedure <br />example shown: EnterJoumol <br />• tevol of detail needed to orientate newempiayee <br />• Usually involves single posltton/role <br />Chazey Partners Revised per email communication request 10/31/17 <br />