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U <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS <br />FOR <br />BUSINESS PROCESS ASSESSMENT AND IMPLEMENTATION PLAN <br />RFP NO. 17-072 <br />TABLE OF CONTENTS <br />I. INTRODUCTION/ DESCRIPTION OF WORK <br />II. PROPOSAL TERMS AND CONDITIONS <br />III. INSTRUCTIONS TO PROPOSERS <br />A. CITY RESPONSIBILITIES <br />B. PROPOSER RESPONSIBILITIES <br />C. REQUEST FOR INFORMATION OR CLARIFICATION <br />D. ADDENDA <br />E. LICENSES & PERMITS <br />F. INSURANCE <br />G. PAYMENT INFORMATION PACKET <br />H. PRE -PROPOSAL MEETING <br />I. CITY RIGHT TO REJECT <br />J. PROTEST <br />IV. SUBMITTAL REQUIREMENTS <br />A. GENERAL <br />B. PROPOSAL CONTENTS <br />—1. STATEMENT OF QUALIFICATIONS--- - <br />2. FEE PROPOSAL <br />V. PROPOSAL REVIEW (CONSULTANT SELECTION) <br />A. EVALUATION AND RATING <br />B. SELECTION <br />VI. AWARD OF AGREEMENT <br />A. REQUEST FOR COUNCIL ACTION <br />B. EXECUTION OF AGREEMENT <br />VILPUBLIC RECORDS <br />EXHIBIT A: SCOPE OF WORK <br />EXHIBIT B: SAMPLE AGREEMENT <br />City of Santa Ana RFP 17-072 <br />2VA37 <br />