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Exhibit A Scope of Work Questica Budget Implementation for City of Santa Ana 1, Revision History 2. Scope of Work In the Scope of Worktables, entries in the column headed "Scope of Work" are defined as follows: In scope ,The task or function is within the scope of work to be undertaken by Questica professional services. Customer The task orfunction Is not within the scope of work to be undertaken by Questica task professional services, but will be undertaken by The Customer, with such help from Questica as is detailed in the item description. Not in scope I The task or function is not within the scope of work to be undertaken by Questica professional services, nor will it be undertaken by The Customer. Questica and The Customer agree that the implementation of Questica Budgets a shared responsibility and that neither party is in total command of all the resources necessary to achieve objectives within mutually agreed timeframes. However, both Questica and The Customer agree that they will employ their best efforts to complete their agreed tasks on a timely basis. Neither Questica nor The Customer is expected to have resources available to mitigate timeframe slippage caused by the other party, and neither shall have an obligation to do so, Delays on the part of The Customer, including putting the project on temporary hold or switching out project team members, may result in a project Change Order to cover restart, rework, rescheduling and retraining. This fixed price implementation includes project management for the duration of the 26 week implementation contiguous from kick-off (see "Project Management" below). Initial Data Load "Data import", "import workbooks", "import configuration", and "initial data load" are synonymous terms referring to the initial migration of data from The Customer's existing systems into Questica. Where this initial data load Is to be performed by Questica, the data shall be returned to Questica in Excel workbooks. Questica will supply The Customer with blank workbooks which must be completed according to the defined format and structure. For the purpose of this Scope of Work, the definition of Division, Department, Costing Centers, Project, Fund, GL Account, and Asset Type shall be that found in the Questica Budget Operating & Capital manuals. The mathematical relationships between these entities shall be those currently supported by Questica Budget and described In the Questica Budget Operating & Capital manuals. The GL Account/Account Category, Division/Department, Fund Category/Fund, and Asset Category/Asset Type structures must be consistent across all years and across the modules (Operating, Salaries, Capital and Performance) where each of these modules is in use. GL Accounts must be categorized as either a revenue or expenditure account. The inclusion of chart of account segments ("chart fields'), other than those mentioned above, will be accommodated where possible but is not guaranteed, and can extend the import timeframe. 0 Questica Inc. December 11, 2017 Page 12 of 27