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M:/CI1-1111 it 1. Intake and referral processes are customer -centered with the intent to provide high quality customer service, 2. Ensure that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. 3. Will be made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and operators, 4. Will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co -location, cross training of AJCC staff, or real-time technology (two way communication and interaction with AJCC partners that results in services needed by the customer). Referral process will include specific staff name, the activity required, desired outcome and a method for communicating back to the referring agency that the service was addressed, G. ACCESS FOR INDIVIDUALS WITH BARRIERS TO EMPLOYMENT All parties' commitment to offer priority for services to recipients of public assistance, other low- income individuals, or individuals who are basic skills deficient when providing individualized career services and training services with WIOA adult funds. WIOA provides a focus on serving "individuals with barriers to employment," defined in WIOA section 3(24) and seeks to ensure access to these populations on a priority basis. Individuals with barriers to employment" is defined as a member of for more of the following populations: 1) Displaced homemakers, 2) Low-income individuals. 3) Indians, Alaska Natives, and Native Hawaiians, 4) Individuals with disabilities, including youth who are individuals with disabilities. 5) Older individuals. 6) Ex -offenders. 7) Homeless individuals, or homeless children and youths. 8) Youth who are in or have aged out of the foster care system. 9) Individuals who are English language learners, individuals who have low levels of literacy, and individuals facing substantial cultural barriers. 10) Eligible migrant and seasonal farmworkers. 11) Individuals within 2 years of exhausting lifetime eligibility under part A of title IV of the Social Security Act. 12) Single parents including single pregnant women. 13) Longterm unemployed individuals. 14) Such other groups as the Governor involved determines to have barriers to employment. Section 134(c)(3)(E) of WIOA establishes a priority requirement with respect to funds allocated to a local areas for adult employment and training activities, Under this section, one-stop center staff responsible for these funds must give priority to recipients of public assistance, other low-income individuals, and individuals who are basic skills deficient in the provision of individualized career services. Priority must be provided in the following order: 1) To veterans and eligible spouses who are also included in the groups given statutory priority for WIOA adult formula funds. This means that veterans and eligible spouses who are also recipients of public assistance, other low-income individuals, or individuals who are basic Page 6 of 12