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7. Uniform shirts are to be constricted with 100% Cotton, 100% Poly or a 65/35 (poly/cotton) blend, as <br />specified. <br />8. Shirts shall have pockets that either button or have a security flap. <br />9. Garments are not to be sewn with coarse nylon thread (similar to fishing line). <br />10. Specific methods of uniform construction will be examined upon submission of samples. A general <br />description of the construction of each uniform item must be submitted in the context of the RFP as <br />requested in Section IV (IV.E.7). <br />11. Submissions require a sample of each article of clothing including work pants, work shirt, t -shirt, <br />jacket, and polo shirt. <br />12. Paper and/or online catalogs shall not be provided by the selected vendor in lieu of samples. Paper <br />catalogs shall be upon request only. <br />D. SERVICE <br />1. Selected vendor must provide a dedicated Customer Service Representative for the City, complete <br />with contact information and guaranteed response within 24 hours during business hours. <br />2. Contractor shall furnish the City with all new and unused garments, including garment name tags and <br />emblems, upon implementation of this agreement and shall maintain said items in good condition <br />throughout the term of the Agreement. <br />3. Contractor shall provide uniforms and miscellaneous items in a presentable and fully usable condition <br />and in strict accordance with local, county and state public health laws and regulations. Contractor <br />must maintain all garments in good repair and shall deliver only garments that are clean, neat, wrinkle <br />free and in such conditions as to provide the utmost neatness and appearance of the employee. Cost <br />for mending minor repairs shall be included in the prices proposed. <br />4. Contractor shall maintain an inventory for each employee of twice the number of changes per week, <br />plus one, not to exceed a total of eleven (I1) changes per employee, unless otherwise indicated. Most <br />employees require five (5) changes per week; however, this requirement may vary. The quantities are <br />approximate only; exact quantities are not implied or inferred. Quantities of uniforms and dust control <br />items may fluctuate during the term of the Agreement. Changes in quantities shall not affect the unit <br />prices quoted by Contractor. <br />5. Contractor shall replace garments and dust control items with new garments/items, as required by <br />normal wear and tear, at no cost to the City. Contractor shall replace garments after no longer than <br />eighteen (18) months of service. New garments will be required for employees added to the service. <br />Contractor shall provide new, unused, properly fitting, clean, and wearable, pressed and on hangers <br />within fourteen (14) days of receipt of order. <br />6. Contractor is responsible for measuring and fitting City employees for uniforms. If garments are <br />found to be poorly fitted, Contractor will be required to make satisfactory adjustments at Contractor's <br />expense. Each garment shall be adequately marked to ensure identification of employee's uniforms. A <br />full range of sizes, including tall and plus sizes, for both men and women must be available to ensure <br />best fit. <br />City of Santa Ana RFP 17-094 <br />Page 14 <br />