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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 60 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />CUBE_NOT_READY Tower 4 Medium Ready signal on Power <br />Module is not present <br />Ready signal not <br />detected for 5 ms <br /> - Check power module status <br />- Check wiring on HV Combo <br />Board (possible replacement) <br />CUBE_DERR_ERROR Tower 4 Medium Power module detects <br />Driver error (IGBT issue) <br />Error detected on <br />power module for > <br />5ms <br />- Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot <br />be solved remotely <br />- Check HV Combo Board light <br />- Contact BTC Power for <br />additional troubleshooting <br />CUBE_INIT_FAILURE Tower 4 Medium Power module fails to <br />initialize <br />Error detected on <br />power module for > <br />5ms <br />- Review logs for error history <br />- Technician may be <br />dispatched if issue cannot <br />be solved remotely <br /> <br />ISOLATIONTEST_TIMEOUT Dispenser/Vehicle 4 Medium Power module not able to <br />generate voltage to <br />complete isolation test on <br />charger side <br />No voltage <br />generated during <br />Isolation Test in 30 <br />sec <br />- Check logs <br />- Check power module <br />status <br /> <br />WAITING_CHARGING_PERMISSION_TIMEOUT Dispenser/Vehicle 4 Medium If charger does not <br />receive permission from <br />vehicle to start session <br />before timeout. <br />Timeout on <br />application after <br />isolation test <br />completed <br />- Note vehicle model <br />- Recommend customer to <br />attempt charging again <br />- Monitor vehicle types and <br />frequency of error <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot <br />be solved remotely <br />- Check output contactor <br />- Check SECC connections to <br />cable <br />VEHICLE_CHARGE_SYSTEM_ERROR Vehicle 4 Medium Vehicle timeout - Attempt another charge <br />session <br /> <br />VEHICLE_JINSIGNAL_REMOVED Vehicle 4 Medium In shutdown sequence, if <br />vehicle will not remove JIN <br />signal in time, then <br />charger sends this error. <br />This is not the reason <br />which caused charging <br />session shutdown. This is <br />while completing <br />shutdown sequence. <br />(CHAdeMO issue) <br /> - Note vehicle model <br />- Recommend customer to <br />attempt charging again <br />- Monitor vehicle types and <br />frequency of error <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot <br />be solved remotely <br /> <br /> <br /> <br />