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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 61 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />PROXIMITY_ERROR1 Vehicle 5 Low Timeout of vehicle <br />communication. <br /> - Note vehicle model <br />- Recommend customer to <br />attempt charging again <br />- Monitor vehicle types and <br />frequency of error <br />- Check logs on SECC Board <br />via PUTTY <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot <br />be solved remotely <br />CHAdeMO: <br />- Check proximity wire (1.2 - 1.6 V) <br />with test box <br />- Check proximity wire continuity <br />from Pin to terminal block <br />(possible bad cable) <br />- Possible issue with MCU or <br />CHAdeMO Cable <br />CCS: <br />- Check S3 switch impedance <br />from Pin to terminal block <br /> - 480 ohms when the latch is <br />pressed <br /> - 150 ohms when the latch is NOT <br />pressed <br />- Possible issue with SECC Board or <br />CCS cable <br />PROXIMITY_ERROR2 Vehicle 5 Low For CHAdeMO vehicle after initial <br />communication the vehicle <br />should send "vehicle ready flag" <br />which is ChargeEnable flag and <br />JINSignal should be raised in 8sec <br />from D1 signal enabled. <br /> - Note vehicle model <br />- Customer needs to make <br />sure vehicle is plugged in <br />correctly, turned off and in <br />park state. <br />- Recommend removing <br />charger, then power cycling <br />car (turning off then on <br />again), and finally re- <br />attempting charging session <br />- If issue persists, contact BTC <br />Power for further assistance <br />CHAdeMO <br />- Check continuity of all the Signal <br />wires (possible bad CHAdeMO <br />cable) <br />- Possible issue with MCU Board, <br />may need to replace <br />PRECHARGE_TIMEOUT Dispenser 5 Low Timeout to reach precharge <br />voltage or vehicle contactor <br />close on CCS vehicle <br /> - Check logs and find if <br />precharge voltage was <br />generated or not and then <br />find issue <br />- Check calibration on <br />charger <br />- Check output contactor on <br />dispenser <br />GET_EVCERT_TIMEOUT PNC 5 Low Timeout while waiting for EV <br />certificate in PNC (PlugNCharge) <br /> - Check logs and find issue. <br />- Check certificate on <br />charger <br /> <br />GET_EVCERT_DECLINE PNC 5 Low Decline of EV certificate by server <br />in PNC (PlugNCharge) <br /> - Check logs and find issue. <br />- Check certificate on <br />charger <br /> <br />PNC_AUTH_NOTAPPROVED Server 5 Low PNC (PlugNCharge) authorization <br />message declined by server <br /> - Check logs and find issue. <br />- Check certificate on <br />charger <br /> <br /> <br /> <br />