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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 62 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />TIMEOUT_VEHICLE_EV_CONTACTOR_CLOSE Vehicle 5 Low This is timeout after Cable <br />Check is completed. For <br />CHAdeMO vehicle should <br />close contactor in 4sec after <br />D2 signal raised by charger. <br /> - Note vehicle model <br />- Recommend customer <br />to attempt charging <br />again <br />- Monitor vehicle types <br />and frequency of error <br />- If issue is persistent, <br />contact BTC Power for <br />further assistance <br />- Technician may be <br />dispatched if issue <br />cannot be solved <br />remotely <br />- Check voltage calibration <br />TIMEOUT_VEHICLE_EV_CONTACTOR_OPEN Dispenser/Vehicle 5 Low In shutdown sequence if <br />present voltage is not <br />dropped below 20V in 4sec <br />then charger triggers this <br />error. This is not reason for <br />shutdown. <br /> None None <br />TIMEOUT_CHARGING_CURRENT_REQUEST Vehicle 5 Low After vehicle contactor <br />closed vehicle should send <br />current command request in <br />4sec. <br /> - Note vehicle model <br />- Recommend customer <br />to attempt charging <br />again <br />- Monitor vehicle types <br />and frequency of error <br />- If issue is persistent, <br />contact BTC Power for <br />further assistance <br />- Technician may be <br />dispatched if issue <br />cannot be solved <br />remotely <br />- Check current calibration <br />TOWER_NOPOWER_AVAILABLE Tower 5 Low All power modules are either <br />occupied or in faulted state, <br />so the Tower cannot assign <br />any power for charge <br />session. <br />On initialization <br />tower didn't have <br />any power <br />available to <br />assign for charge <br />session. <br />- Check tower status <br />and fault on charger <br />- Inspect power module <br />- Input breaker status" <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />