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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 63 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />CUBE_OVERVOLTAGE_ERROR Tower 5 Low Power module detects over <br />voltage error <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />- Test with vehicle and verify issue <br />with meter <br />- Inspect Power module, wiring, <br />and bus bars <br />- Isolate each power module by <br />disconnecting CAN1 connector <br />on combo MCU <br />- Check output contactors on <br />affected modules <br />APP_VEHICLE_RESPONSE_TIMEOUT Vehicle 5 Low Vehicle did not respond to <br />initial handshaking <br />60sec timeout <br />after plug in <br />vehicle <br />If frequent, then: <br />- Check configuration and <br />calibration of board <br />- Check certificates on SECC <br />- Check CCS cable connection <br />- Check latch on CCS cable <br />- Check SECC board for any <br />damage" <br />VEHICLE_TIMEOUT Vehicle 5 Low Vehicle timeout in contact <br />authentication loop. Mostly <br />when customer takes more <br />time to pay or if vehicle <br />needs time between 2 <br />attempts. <br /> - Have customer reattempt <br />charging session <br />- If error persists, contact BTC <br />Power <br />- Connect to system remotely <br />and execute ping using PUTTY <br />- Check firmware version of <br />SECC Board <br />- Check ethernet connection to <br />SECC Board(s) <br />- Check power to SECC Board(s) <br />- Check grounding of SECC <br />Board(s) <br />CHARGER_NOTCOMPATIBLE Dispenser 5 Low Vehicle is not compatible <br />with charger. <br /> None None <br />CONNLOCK_READBCK_FAILURE Dispenser 5 Low On CHAdeMO if connector <br />lock read back is not <br />present. <br /> - Recommend customer to <br />attempt another charging <br />session <br />- Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />- Test CHAdeMO connector with <br />tester or vehicle <br />- If session fails, inspect all <br />CHAdeMO wiring inside the <br />dispenser <br />- Inspect connector and locking <br />mechanism <br />VEHICLE_CURRENT_DEVIATION_ERROR Vehicle 5 Low Charger calibration for <br />Current is not in range and <br />vehicle detects deviation <br />from requested CCR. <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />- Check current calibration <br /> <br /> <br /> <br /> <br /> <br /> <br />