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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 64 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />VEHICLE_VOLTAGE_DEVIATION_ERROR Vehicle 5 Low Charger calibration for <br />Voltage is not in range and <br />vehicle detects deviation. <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />- Check voltage calibration <br />VEHICLE_NORMAL_SHUTDOWN Vehicle 5 Low Vehicle starts shutdown <br />normally, i.e., stop request <br />from vehicle without any <br />error code. <br /> None None <br />VEHICLE_OVERTEMP_ERROR Vehicle 5 Low Over temperature error on <br />vehicle side. <br /> None None <br />VEHICLE_SHIFTPOSITION_ERROR Vehicle 5 Low Vehicle is not in park mode. None None <br />VEHICLE_OVERVOLT_ERROR Vehicle 5 Low Vehicle detects over voltage if frequent then report. <br />VEHICLE_UNDERVOLT_ERROR Vehicle 5 Low Vehicle detects under <br />voltage <br /> if frequent then report. <br />VEHICLE_PERMISSION_TIMEOUT Vehicle 5 Low Vehicle permission for <br />charging after initial <br />communication completed. <br /> if frequent then report. <br />VEHICLE_CONTACTORCLOSE_TIMEOUT Vehicle 5 Low Vehicle Contactor not <br />closed after cable check <br />and precharge in time. <br /> if frequent then report. <br />VEHICLE_CHARGEENABLE_REMOVED Vehicle 5 Low Normal shutdown from <br />vehicle <br /> None None <br />VEHICLE_STATUS_FAULT Vehicle 5 Low Vehicle detects status fault <br />and sends in message. <br />Charger starts shutdown as <br />per that status fault. <br /> if frequent then report. <br />VEHICLE_COMPATIBILITY_FAILED Vehicle 5 Low Vehicle is not compatible <br />with charger. <br /> None None <br />APP_PAYMENT_PROCESSING_TIMEOUT Application 5 Low Server or Payment controller <br />took too long to give <br />authorization <br />30 sec timeout <br />after reading and <br />sending message <br />to server <br />"- Recommend customer to try <br />again. If second try does not <br />work, try with another <br />payment method <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely" <br /> <br /> <br /> <br /> <br />