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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 65 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />NORMAL_SHUTDOWN Any 5 Low Charger was not able <br />to capture shutdown <br />reason for good <br />session. (Unknown <br />shutdown reason) <br /> None None <br />NO_START_ACCEPT Dispenser/Server 5 Low Server rejecting <br />transaction - will mostly <br />occur in offline sessions. <br />Start transaction <br />message card ID <br />got rejected by <br />server. <br />- Check setting and <br />configuration <br />None <br />PROXIMITY_LOST Vehicle 5 Low CCS vehicle proximity <br />signal lost. Vehicle got <br />unplugged. <br /> - Check logs and analyze - Check proximity cable <br />- Check for any loose wiring or <br />bad connections <br />VEHICLE_BATTERY_TEMP_INHIBIT Vehicle 5 Low Vehicle battery voltage <br />is greater than <br />threshold <br /> None None <br />VEHICLE_SHIFT_POSITION Vehicle 5 Low Vehicle is not in park <br />state <br /> None None <br />VEHICLE_CONNECTOR_LOCK_FAULT Vehicle 5 Low Vehicle is not able to <br />lock connector <br /> None None <br />VEHICLE_RESS_MALFUNCTION Vehicle 5 Low Vehicle charging <br />system malfunction <br /> None - Check current calibration <br />VEHICLE_CHARGING_CURRENT_DIFFERENTIAL Vehicle/Dispenser 5 Low Vehicle issue or charger <br />calibration <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />- Check voltage calibration <br />VEHICLE_CHARGING_VOLTAGE_RANGE_ERROR Vehicle/Dispenser 5 Low Vehicle issue or charger <br />calibration <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />None <br />VEHICLE_CHARGING_SYSTEM_INCOMPATIBILITY Vehicle 5 Low Charger compatibility <br />error <br /> None None <br />VEHICLE_NO_DATA_ERROR Vehicle 5 Low No charge parameters <br />from vehicle <br /> None None <br />VEHICLE_CHARGER_INTERNAL_ERROR Vehicle 5 Low Vehicle internal error None - Check CCS latch, replace latch <br />if broken <br />- If error persists, CCS cable may <br />need to be replaced <br /> <br /> <br /> <br />