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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 66 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />VEHICLE_PILOT_FAILURE Vehicle 5 Low CCS vehicle pilot <br />signal changed from <br />StateC to StateB. Pilot <br />signal failure. <br /> - Note vehicle model <br />- May need to adjust CCS cable <br />while plugged in to make proper <br />contact with vehicle socket <br />(prevalent in Chevrolet Bolt) <br />- If issue is persistent, contact BTC <br />Power for further assistance. <br />- Inspect tower for any visible <br />issues <br />- Isolate each power module by <br />disconnecting CAN1 connector <br />on combo MCU <br />- Check output contactors on <br />affected modules <br />VEHICLE_PROXCAN_TIMEOUT Vehicle 5 Low Communication lost in <br />between session <br />If communication lost <br />in between charging <br />session for > 1sec <br />- Check logs and find issue - Check communication cable <br />and board <br />VEHICLE_PROTOCOL_MISMATCH_ERROR Vehicle 5 Low Vehicle protocol <br />number is not <br />supported on charger <br />If charger protocol is <br />not matching with <br />vehicle protocol <br />None None <br />AUTH_NOT_APPROVED Payment terminal / User 5 Low Other payment fails <br />(Non-Nayax and NFC) <br /> - Recommend trying payment <br />again. If second try does not <br />work, try with another payment <br />method <br />- If issue is persistent, contact BTC <br />Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />None <br />NFC_AUTH_NOTAPPROVED Payment terminal / User 5 Low NFC Payment failed. <br />Only UIC reader <br /> - Recommend trying payment <br />again. If second try does not <br />work, try with another payment <br />method <br />- If issue is persistent, contact BTC <br />Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />None <br />POS_AUTH_NOTAPPROVED Payment terminal / User 5 Low Nayax device <br />payment not <br />approved. <br /> - Recommend trying payment <br />again. If second try does not <br />work, try with another payment <br />method <br />- Nayax: Confirm correct <br />firmware and UI version on the <br />device <br />- If issue is persistent, contact BTC <br />Power for further assistance <br />- Technician may be dispatched <br />if issue cannot be solved <br />remotely <br />- Replace card reader <br /> <br /> <br /> <br />