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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 67 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />PAYMENTAPP_COMM_FAILURE Dispenser 5 Low Communication between <br />payment application and <br />MCU lost during session <br /> <br />PAYMENT_AUTH_REJECTED Server 5 Low Server rejected payment <br />authorization request. <br /> None None <br />APP_PAYMENT_SCREEN_TIMEOUT Application 6 Info No payment presented on <br />payment screen <br />90 sec timeout on <br />present payment <br />screen <br />None None <br />APP_OTHER_CONNECTOR_OCCUPIED Application/Dispenser 6 Info Charging in session on <br />another connector. <br />Charging system can only <br />use one connector at a <br />time. <br /> None None <br />ERROR_CODE_XX Tower/Dispenser 6 Info Future reference. <br />STOPBUTTON_PRESSED User 6 Info Customer press stop button None None <br />BATTERY_FULL Dispenser 6 Info 100% SOC on vehicle None None <br />MAX_CHARGING_TIME_COMPLETED Dispenser 6 Info If maximum charging time is <br />enabled on the charger, the <br />session shutdown was due to <br />this time limit. <br /> None None <br />MAX_SOC_LIMIT Dispenser 6 Info If charger has an SOC limit <br />enabled, the session <br />shutdown was due to the set <br />limit. <br /> None None <br />USER_STOP_SCREEN User 6 Info User pressed stop button on <br />screen <br /> None None <br />USER_STOP_BUTTON User 6 Info User pressed hardware stop <br />button <br /> None None <br />SERVER_SOFT_RESET Server 6 Info Server resetting charger <br />payment application. <br /> None None <br />SERVER_HARD_RESET Server 6 Info Server resetting charger <br />payment controller (PC). <br /> None None <br />SERVER_SET_UNAVAILABLE Server 6 Info Server set unavailable for <br />connector or for complete <br />charger. Usually thrown <br />when the charger taken <br />offline for servicing on a <br />ticket. <br /> <br />APP_MAX_CHARGING_TIME Dispenser 6 Info If Max charging time <br />enabled and charger reach <br />to max limit. <br /> None None <br /> <br /> <br /> <br />