Laserfiche WebLink
<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 68 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />TIMEOUT_XX Tower/Dispenser 6 Info <br />USER_STOP_REMOTE User/server 6 Info Charging session stopped <br />by user using mobile <br />application or server. <br /> None None <br />USER_PAYMENT_CANCEL User 6 Info User pressed CANCEL <br />button on present <br />payment screen before <br />pay. <br /> None None <br />USER_PRICE_CANCEL User 6 Info User press cancel button <br />on show price screen. <br /> None None <br />UNKNOWN Payment App 6 Info Only happens on startup, <br />should clear when system <br />is on. No action required. <br /> None None <br />CUBE_OVERTEMP_ERROR Tower 3 Medium/if <br />frequent, <br />High <br />Power module had Over <br />temperature fault <br /> Analysis logs and check if any <br />action needed <br />Check power module fans and <br />replace if needed <br />PNC_TLS_HANDSHAKE_FAILED Payment App/SECC 4 Medium Vehicle and charger <br />failed TLS handshake due <br />to certificate mismatch <br /> CPO: Check if certificates are <br />updated on charger or not. <br />Check expiry dates <br />Vendor: Check if charger <br />have correct certificates and <br />configuration to support PnC <br /> <br />VEHICLE_WAITING_FOR_PAYMENT_TIMEOUT Vehicle 5 Low Vehicle timed out in CA <br />state <br />Too long to <br />complete <br />payment <br /> <br />APP_INITATING_SCREEN_TIMEOUT Dispenser 4 Medium Charger timed out on <br />initiating screen due to no <br />isolation test and <br />Dispenser taking too much <br />time to response <br /> Analysis logs and check if any <br />action needed <br /> <br />POWER_LOSS Dispenser 4 Medium Dispenser lost power while <br />in charging vehicle. Fault <br />will be sent after restoring <br />power so it will be <br />reported after dispatch. <br />Loss of power Check AC input, Fuse, Power <br />supplies and restore power. <br /> <br /> <br />