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City of Santa Ana App'eo ee <br />RFP 18-009 <br />Temporary Staffing Services Hirin_q Made Human' <br />RESUME— Liliana Smiggs <br />AppleOne <br />IfiringaradeIruman' <br />16371 Beach Boulevard, Suite 100 Phone -714.848.2610 <br />Huntington Beach, Ca 92647 E-mail—lilianasmiggs@appleone.com <br />Liliana Smiggs <br />Executive Account Manager <br />Liliana has been an Executive Account Manager far AppleOne for 14 years and has serviced multiple high- <br />volume accounts. Prior to AppleOne, Liliana Smiggs was Account Specialist for Manpower. Prior to that, Liliana <br />Smiggs was Account Specialist for Starr Staffing for 2 years. <br />Executive Account Manager <br />APPLEONE EMPLOYMENT SERVICES <br />2004 - Present <br />Santa AnalHuntington Beach <br />Responsible for maintaining profitable area consisting of 3 branch offices in accordance with the projections, <br />policies and procedures developed by the AppleOne Management Team. Maintains all responsibilities of <br />working an individual sales desk. Effectively recruits, interviews and hires branch personnel to grow sales <br />team while extending coaching and leadership support to enhance productivity. Maintained office operations in <br />accordance with ISO certification requirement <br />• Provide direction and leadership to all staff members in multiple branch locations <br />• Develop and maintain a strong sales cycle to ensure strong business relationships with new and <br />existing customers <br />• Set goals and minimum standards for all Account Executives <br />• Ensure all staff members meet and exceed minimum standard requirements <br />• Accompany Account Executives in field with client presentations <br />• Hold Quarterly and annual reviews with all employees to ensure goals are met <br />• Actively participate in the calculation of annual budgets for multiple branch locations <br />• Responsible for P&L management for multiple branch locations <br />• Responsible for maintaining adequate staff in branches, maintaining a proactive recruiting campaign, <br />and providing ongoing training and development of all team members <br />Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. <br />28 February 2018 AppleOne Response to RFP 018-009 <br />251-47 <br />P a g e 110 <br />