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Benchmarks <br />PLC proposes to serve 45 clients for the program period. To achieve this goal and to measure success, PLC <br />will: <br />1. PLC will screen, counsel, represent and refer, if needed, 45 Santa Ana residents. PLC will prioritize services to veterans <br />and victims of crime. PLC anticipates the 45 cases will result in a much larger number of legal issues addressed, as the <br />commitment is to provide holistic services to these clients. In addition, recent statistics allow PLC to estimate that each <br />case will directly help two additional people, thus the proposal will likely directly help 135 individuals. <br />2. PLC will provide linguistically appropriate and culturally competent services to all clients served by this program. In all <br />cases, and especially in cases involving crime victims, PLC will provide confidential and safe environments for our <br />clients. <br />3. PLC seeks to further improve our partnership with Santa Ana health & safety and code enforcement officials in pursuit <br />of shared goals. <br />lerformance Measure <br />Each case will be recorded and monitored through our electronic case filing system and our case <br />management system. Cases are reviewed unit -wide on a weekly basis and the project will be reviewed on a quarterly basis. <br />As a legal organization, PLC tracks all cases and matters in an uniform, organizational -wide manner. In addition, our advocacy <br />portfolio and our related affordable housing initiatives will allow us to evaluate this program as a component of holistic <br />efforts to improve neighborhood vitality and livability in Santa Ana. Finally, performance outcomes will be further evaluated <br />based on client feedback, staff and pro bono attorney input, and community partner commentary. <br />1. PLC will track the monthly outreach activities and make adjustments to strategy throughout the grant period to improve <br />results. <br />2. PLC will track the cases as described above, but will also evaluate on a weekly, monthly, and quarterly basis the <br />complexity of cases to make appropriate adjustments to the service delivery model. <br />3. PLC routinely trains and retrains staff and volunteers on creating an accessible environment for our clients. <br />4. PLC will maintain open lines of communications with partner agencies and organizations to receive real-time feedback on <br />program progress and make necessary adjustment during the grant period. <br />EXHIBIT A <br />