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U Effective Communication; Through effective communication we plan to thoroughly understand your vision and UP Implement the innovative and cost-effective solutions that our team Is known for. Effective communication begins with'=n listening to your City's Ideas; concerns, and goals for its projects: Making certain that our team and your staff are on the same page throughout each project will help avoid or mitigate potential problems that may arise, Successful techniques may include monthly progress Development Tom meetings jpDT) and bi-weekly progress reports, regular conference •f' calls to keep you abreast of critical issuas,.and ongoing olectronlo communications amongst all members of the project team, which may Include a ftp site dedicated to the project, g„ Responsiveness and Cost•Effoctive Solutions; Responsiveness to much more than proximity or distance from our.,t' office to your office (U miles, and about 10 minutes) responsiveness Is providing you with information on short notice, ' It's promptly returning phone calls and meeting the clients needs; and this is where Kimley-Horn excels. We strive to put ourcllerWs needs first. We stronglybelieve that Kimlay-Hour's continuing success rests on the strengths of out day -today management, vision for the firm, emphasis on quality, and responsiveness to.you, our client. We..t have worked with many puNo agency on -call contracts, and we understand the Importance of providing cost effective solutions in the early stages of design for the City's future projects. We emphasize project management using bl-monthly' t effort reports that give our project managers up-to-date -staffing and expense information related to their projects. This t information enables them to continuousiy monitor the status of project cost, cost control effectiveness, and. schedule. - Schedule Adherence; Meeting schedules and budgets is a high priority for K msey-Horn: Critical elements In maintaining -, schedules and achieving work goals include a clear definftion of the responsibilities of team members and ongoing communication of project needs: We are well sulted to manage and administer upcoming projects for the City, and are I 1 prepared to commit the necessary resources so projects are completed within your timeframe and budget. On the rare occasion that a project requires a schedule correction due to a delay on Kimley-Horn's part, we utilize an t aggressive system with regional support to quickly gat the project back on track and avoid impacts to our cllent's overall project schedule. This includes the Involvement of regional management to commit additional resources from within the office and from around the firm if necessary. Once the correction is made, follow-ups are performed by all team members Involved to make sure the project remains on schedule at no additional cost to the City, During this process, the project manager and key regional team members work closely with City personnel to confirm dollverables meet the Cfty'$ expectations included within our scope of work. y Community Engagement; Community engagement at various points during the project allow participants to voice their opinion on the design process, The Kimley-Horn team believes outreach materials (including, but not limited to, presentations, graphics, and exhibits) required for community engagement activities must be created in a meaningful and strategic way, All community engagement activities will be tum-key (i.e. we will provide set-up/breakdown, materials/ supplies, easels, refreshments, etc.), allowing City staff to focus on the issues, not logistics, Kimley-Horn will provide outreach collateral such as flyers, and press releases prforio community engagement activities and coordinate with y the City's public Information officer. in order to optimally engage public stakeholders, the Kimley-Hom team will provide $ translation headsets and, Spanish-speaking engineers at each public Informational meeting. Kimley-Horn staff members have a track record of successful and Informativs community events and we will apply the best elements.of these to each on -call project. Kimley ») Horn 10 TAOC77028.171 City of canto Ann