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How We Engage <br />To ensure that the courses/training programs are in alignment with the <br />strategic direction of the City of Santa Ana, we take a systematic <br />approach to determining the needs or gaps between your current <br />situation and your desired situation. Using our proven Map process <br />(depicted In the graphic and discussed below), we collaborate with <br />stakeholders to discover the current attitudes, knowledge, and skills. <br />We define the gaps and design and customlte our solutions to move <br />the organization to the desired state. <br />Introit: <br />Identify the vision for the project and the "ideal outcomes' related to the strategy. <br />Inquire: <br />WO conduct a Business improvement Discussion with key Court stakeholders and <br />influencers to develop clear Indicators and marries, so the project can be measured in your <br />business terms. <br />Involve: <br />We identify skill gaps that need to be closed and attitudes that may undermine change using <br />individual assessments or surveys. <br />Itnnovatr: <br />We ensure we are designing solutions that will fulfill all your requirements. We use a series of <br />project meetings with your team to review each element of the program as it is designed to <br />ensure you have ,complete control of the process and are satisfied with the content before we <br />implement, <br />To guarantee the success of the project, we ensure inclusionary designs, Implementation, and <br />knowledge sharing are trade within inclusive learning solutions. Our learning solutions are <br />uniquely designed to engage the "human spirit" common across all academic status and <br />organization levels. We leverage adaptive learning models to flex content delivery by meeting <br />the learner where they are, whether face-to-face or online. We bridge the gap of all educational <br />backgrounds by fostering a highly collaborative adult learning environment designed to inspire, <br />change, and motivate all learners. <br />Impact: <br />We Include a variety of application accountability, and proof points that will be tailored to your <br />stated needs to ensure sustainable results, These tools are embedded in alt our solutions, so you <br />can be assured the outcomes will meet your original intent. <br />Page 6t7 <br />