CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA • Employee (CE) Training Manager, Jerry Melendrez, Telephone (714) 288-3930 • Driver Training Manager, Sergio Montoya, Telephone (714) 713-3521 Resumes for the above individuals are provided as an Attachment to this section. Implemented Operational System Enhancements 1. EMT -D Immediate defibrillation is the most effective treatment for out-of-hospital cardiac arrest (ventricular fibrillation). Care Ambulance is proud to be the first ambulance service in Orange County to provide Automatic External Defibrillators (AEDs) on all ambulance vehicles. Care Ambulance equips all ambulances with an AED and ensures all EMT personnel are properly trained. We provide this service in Santa Ana at no additional cost to the City or OCFA. 2. Electronic PCR and Document Scanning Each ambulance in Care's fleet is equipped with Electronic PCR capabilities and portable document scanning. While other companies in the nation have implemented an EPCR solution, Care Ambulance is the first to go completely paperless, allowing our EMTs to instantly scan the report and electronically transmit that report to the City of Santa Ana billing agency. This scanning service is not available with any other Orange County ambulance provider. 3. Road Safety On -Board Computer System Over twenty (20) years ago, Road Safety brought the "Black Box" from the airplane cockpit to the highway. Today, every Care Ambulance vehicle is equipped with this state-of-the-art technology. The Road Safety On -Board Computer System records each second and each mile of operation of every vehicle in the Care Ambulance fleet. Active driver identification enables the system to evaluate driver performance based on the number of miles they drive and how safely they operate their ambulance. Each ambulance operated by Care Ambulance in the City of Santa Ana is equipped with this technology. 4. Changing Demographics of Orange County UCLA researchers estimate that 224 different languages are spoken in the region. We recognize that communication with patients is essential. Because it's impossible to teach all our EMTs to speak in multiple languages, we equip each ambulance with a mobile phone and contract with a language translation service. If our EMTs arrive on -scene at a medical emergency and cannot communicate with a patient or family members, they contact the language translation service using the mobile phone. The translation service then connects an approved translator to the EMT and patient to facilitate complete and accurate communications. RFP # 18-059— CARE AMBULANCE SERVICE 10