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CARE AMBULANCE SERVICES, INC. (2)
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CARE AMBULANCE SERVICES, INC. (2)
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Last modified
1/2/2019 2:23:20 PM
Creation date
1/2/2019 11:32:27 AM
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Contracts
Company Name
CARE AMBULANCE SERVICES, INC.
Contract #
A-2018-299
Agency
Finance & Management Services
Council Approval Date
12/18/2018
Expiration Date
12/23/2023
Insurance Exp Date
10/1/2019
Destruction Year
2028
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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES <br />CITY OF SANTA ANA <br />• Employee (CE) Training Manager, Jerry Melendrez, Telephone (714) 288-3930 <br />• Driver Training Manager, Sergio Montoya, Telephone (714) 713-3521 <br />Resumes for the above individuals are provided as an Attachment to this section. <br />Implemented Operational System Enhancements <br />1. EMT -D <br />Immediate defibrillation is the most effective treatment for out-of-hospital cardiac arrest <br />(ventricular fibrillation). Care Ambulance is proud to be the first ambulance service in Orange <br />County to provide Automatic External Defibrillators (AEDs) on all ambulance vehicles. Care <br />Ambulance equips all ambulances with an AED and ensures all EMT personnel are properly <br />trained. We provide this service in Santa Ana at no additional cost to the City or OCFA. <br />2. Electronic PCR and Document Scanning <br />Each ambulance in Care's fleet is equipped with Electronic PCR capabilities and portable <br />document scanning. While other companies in the nation have implemented an EPCR solution, <br />Care Ambulance is the first to go completely paperless, allowing our EMTs to instantly scan the <br />report and electronically transmit that report to the City of Santa Ana billing agency. This <br />scanning service is not available with any other Orange County ambulance provider. <br />3. Road Safety On -Board Computer System <br />Over twenty (20) years ago, Road Safety brought the "Black Box" from the airplane cockpit to <br />the highway. Today, every Care Ambulance vehicle is equipped with this state-of-the-art <br />technology. The Road Safety On -Board Computer System records each second and each mile of <br />operation of every vehicle in the Care Ambulance fleet. Active driver identification enables the <br />system to evaluate driver performance based on the number of miles they drive and how safely <br />they operate their ambulance. Each ambulance operated by Care Ambulance in the City of <br />Santa Ana is equipped with this technology. <br />4. Changing Demographics of Orange County <br />UCLA researchers estimate that 224 different languages are spoken in the region. We recognize <br />that communication with patients is essential. Because it's impossible to teach all our EMTs to <br />speak in multiple languages, we equip each ambulance with a mobile phone and contract with <br />a language translation service. If our EMTs arrive on -scene at a medical emergency and cannot <br />communicate with a patient or family members, they contact the language translation service <br />using the mobile phone. The translation service then connects an approved translator to the <br />EMT and patient to facilitate complete and accurate communications. <br />RFP # 18-059— CARE AMBULANCE SERVICE 10 <br />
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