CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA ITEM 6: MUTUAL AID PROVIDER Care Ambulance is the largest provider of emergency and non -emergency ambulance services in Orange County. At any given time, Care Ambulance has enough ambulance resources deployed throughout Orange County to cover our individually contracted cities and to ensure timely ambulance responses for all contracted service areas. Care Ambulance rarely needs mutual aid assistance, but in fact, frequently provides requested assistance to areas adjacent to our contracted cities. While Care Ambulance does not routinely rely on the services of another provider as an alternative method to meet contracted response time requirements, Care does recognize that the mutual aid process is important to ensure structured responses to mass casualty incidents and during periods of unusually high demand. For those reasons, Care Ambulance maintains mutual aid relationships as an EMS partner, particularly in these uncertain times of terrorist threats and increasing natural disasters. Care Ambulance understands and agrees that all Second Tier or mutual aid agreements must be approved by the City of Santa Ana and that all mutual aid providers must meet the operational requirements of OCFA. Care further understands and agrees that should a Second Tier or mutual aid provider provide back-up services in the City of Santa Ana, Care Ambulance and not the Second -Tier provider will be responsible for ensuring compliance with all terms, conditions, standards and performance requirements set forth in the contract documents, including payment of all transport services. As a current OCFA emergency ambulance contractor, Care Ambulance is party to the existing Master Mutual Aid Agreements between OCFA contracted ambulance providers and members of the Ambulance Association of Orange County (AAOC). In addition, Care Ambulance has negotiated separate mutual aid agreements with local, experienced providers of emergency ambulance services. Following are brief descriptions of each Second Tier or mutual aid provider used by Care Ambulance in Orange County that meet the operational requirements of the City of Santa Ana and OCFA: Doctor's Ambulance Doctor's Ambulance is a current contracted OCFA BLS ambulance service that meets all OCFA operational requirements, providing emergency ambulance services in Laguna Beach and non- emergency ambulance services for hospitals in the Santa Ana area. Doctor's uses a crew staffing of two (2) EMTs and has seventeen (17) Orange County licensed ambulances. Doctor's Ambulance began service in 1974 and is CAAS Accredited. RFP # 18-059— CARE AMBULANCE SERVICE 16