CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA (E) Continuing Education Programs Care Ambulance Service has always had a commitment to and a reputation for service excellence. This well-deserved reputation can be attributed to the Care Ambulance philosophy that employees are our most important asset. We treat employees as valuable customers and give them the tools to be successful. These tools include training and education and equip the employee to provide exceptional service to external customers. The applicants that make it through the rigorous selection process are assigned to New Employee Orientation. New Employee Orientation provides a combination of education and training that begins in the classroom and finishes in the field with a Field Training Officer. This New Employee Orientation is the foundation for ongoing continuing education. Care Ambulance provides continuing education through a variety of venues, described in detail below. Care commits to provide these programs at all times throughout the contract term. • Annual Mandatory Training • On -Line Education • In -House Training • Tailboard Training Annual Mandatory Training • Classes on Various Topics • Field Training Officer Meetings • Conference Attendance • Management Development Annual Mandatory Training is a requirement for all field employees. Topics such as Blood and Airborne Pathogens, Emergency Vehicle Operations, Customer Service, Incident Command System, Hazardous Materials, and Patient Care Documentation are covered. Continuing Education credit is given for those subjects that meet the criteria for CE approval. On -Line Education Care Ambulance pays for every field employee to be enrolled in the Virtual Solutions Manager (Med CE) on-line education program. The program is explained to employees in the New Employee Orientation. Each employee is given their personal password to access the program. In -House Training There are times when training and education is facilitated in-house by outside providers. Examples of this are Incident Command System 200 and 300, EMS Basic Supervisory Workshop (Texas A&M), Sexual Harassment Prevention and Investigation, Terrorism Awareness, and Emergency Medical Dispatch. RFP # 18-059— CARE AMBULANCE SERVICE 27