CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA ITEM 10: PLAN FOR TAKEOVER OF SERVICE / START-UP Care Ambulance Service is the incumbent emergency provider for the City of Santa Ana, currently providing fully compliant and nationally accredited emergency ambulance services to the residents and visitors of Santa Ana. In selecting Care Ambulance as the continuing provider for the City of Santa Ana, the community will experience no interruption of the excellent ambulance services they already enjoy. Santa Ana city officials can count on our seamless continuation of stable, consistent and accountable services without fear of service halts or concern for performance decline while a new provider learns on the job. One of the true advantages Care Ambulance brings to the City of Santa Ana is seasoned management, experienced with this type of dedicated ambulance operation. This experience is critical to ensure uninterrupted quality ambulance service. With Care Ambulance, the City of Santa Ana can be certain it is working with an experienced, reputable, well-known firm that has a management team with emergency ambulance service implementation experience that has been tested and proven. Care's plan for continuation of service includes the following: An experienced and knowledgeable local management team that is already in place with EMTs, Dispatchers and Managers who are familiar with the City of Santa Ana Emergency Ambulance program. A proven and effective emergency ambulance deployment strategy that has exceeded all requirements of the RFP for the last six (6) years. In the following section, we detail our plan for takeover and implementation of the Santa Ana contract with a January 1, 2019 start date. (a) Care's Transition and Implementation Management Team Care Ambulance provides a very comprehensive management team with over 200 years' experience in the management and supervision of emergency ambulance operations. A key to the successful growth of Care Ambulance has been the strength of our on-site management team, which includes: Bill Weston — Director of Operations Bill is responsible for the daily operations of Care Ambulance. Bill has worked for Care Ambulance for over 22 years. Bill began his EMS career as an EMT and has responsibilities for field operations, EMT hiring, and risk management. Bill serves as Care Ambulance liaison with the City of Santa Ana and OCFA. RFP # 18-059—CARE AMBULANCE SERVICE 34