CARE AMBULANCE SERVICES, INC. (2)

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STEP B: Present and Evaluate the Indicator This step also gives participants the opportunity to evaluate the credibility of the data and the meaning of the results. It is very important that all participants do their homework by reviewing the prellminaresults prior to the presentation. Participants should receive preliminary reports well ahead of the scheduled evaluation meeting date. It is at this step In the process where participants will have to make a collective decision, the decision whether to actor not to act on the answer. Present data • The data will be presented to QI Committee • Directors • Medical Director • Corporate Board • Employee's • Schedule presentation date and time • Assure all participants can attend presentation • Issue report, date, time and location of report presentation Present report to consortium with project Question -Answer statement from Steps 1 &2 • Present report to consortium with project indicators/measurements • Present relevant list of benchmarks from past projects & published studies + Identify any data collection or analysis problems • Provide consultation regarding data indicators during meeting • Assure that all participants have had an opportunity to review the results prior to presentation. • Assure that all pertinent information has been presented * Evaluate Data 1, Assure that all participants understand the presented information 2. Does the data suffice to answer the proposed questions? 3. Is the data presented in a format that is understood? 4. Is the data and results reasonably believable? 5. Is the answer (data) within an acceptable performance range? 6. Does the answer (data) demonstrate that action to improve performance is warranted? STEP 7: Acting to Improve the Indicator • Assure all participants have opportunity for input • Review results and evaluation process • identify reasons for improvement • Identify and verify root causes or need for improvement • Brainstorm potential performance improvement -action plans • Reduce & select performance improvement -action plan • Decide whether performance improvement -action plan is short term • (60 days -rapid cycle model) or longer (over 60 days -traditional model) • Create a performance improvement - action plan with specific steps Identifying who, what, how and when they will occur. • Elect a performance improvement project leader • Schedule performance improvement plan • Implement performance improvement plan with appropriate schedule STEP 8: Checking for Improvement 10