CARE AMBULANCE SERVICES, INC. (2)

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Workshop (Texas A&M), Sexual Harassment Prevention and Investigation, Terrorism Awareness, and Emergency Medical Dispatch. Tallboard Training This is a written informative training update that is distributed to field personnel on a regular basis. It Is designed to be a quick, easy read. The Tailboard Training is very effective to address current issues of interest. • Glasses on Various Topics Continuing education classes are offered on a variety of subjects.' Subjects such as Basic EKG Rhythm Recognition, Pharmacology, and Terrorism Awareness and Response are popular. Many times these classes are facilitated by Registered Nurses from the Care Ambulance Specialty Care Transport Program. Field Training Officer Meetings Field Training Officer Meetings are held on a bl-monthly basis. This is an opportunity to meet with all Training Officers at the same time, Each meeting has an agenda and an educational component. Field Training Officers can then share Information with field employees. Conference Attendance Operations and Training personnel frequently attend EMS conferences. Any personnel that attend conferences are required to share information that was learned with other employees. Information can be shared in Annual Mandatory Training, Continuing Education Classes, Employee Company Meetings, Tallboard Training, or in small Informal settings with employees. Management Development The Care Ambulance Management Team must provide direction, guidance and leadership to field personnel. To accomplish this it is Important that the Management Team is participating in ongoing training, Managers and supervisors attend professional conferences and local training sessions. Some of the local training is facilitated by public providers or hospitals. Managers from the Operations and Training departments also participate in Article Review, Article Review involves the selection of a business or management article from a relevant source. The article is then distributed to all managers for review and preparation for discussion. Two (2) weeks after distribution of the article the managers share perspectives and insights on the article. These sessions are valuable learning environments allowing individuals to team from each other and appreciate different perspectives. Ongoing training and education are Important in every job. The dynamics of healthcare requires the healthcare professional to stay current on changes In the delivery of care to patients. Remedial Training There are times when performance deficiencies are identified. Employees who request or are require refresher training are referred to the training department. The training department develops an Action Plan for Irnprovement and provides the required training. After completion of the refresher training employees are monitored to ensure compliance. Skills Testing and Skills Competency Verification 17