CARE AMBULANCE SERVICES, INC. (2)

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Care Ambulance Service offers EMT -Basic Skills Days twice a month. Field Training Officers facilitate the Skills Days, which allow employees to have ane -on -one assistance with skills. Care Ambulance EMT"s are required to participate in at least one Skills Day annually. All of the Care Ambulance Service Skills Days are open to employees from other provider agencies. Performance Improvement Action Plans for Field Employees The management team of Care Ambulance has always taken immediate action to correct deficiencies in employee performance. Through this program, the level of correction is greatly enhanced. In the event that Of Committee or Care Management is made aware of a clinical issue from the EMS agency, or the employee, or a customer; an investigation will be conducted.. If the employee has an area that needs to be improved then the Director of Operations, Division Managers, Specialty Care Nurse Manager, Training Manager and Medical Director will be made aware. The employee will be provided the initial educational opportunity for improving his or her performance by using an Improvement Action Plan. The Improvement Action Plan will contain the following:. • Employee Name • Incident Date • Run Number • Statement of Problem/issue • Relation of Problem or issue to Required Performance Standards • Cognitive, Psychomotor, and/or Affective Education/Training Objectives • Expected Results of the Action Plan • Employee Comments • Employee and Supervisor Signature. If that fails to produce the desired behavior changes, supervision and management will take whatever actions are necessary to assure the quality of patient care provided by the organization. Records kept on individual employees will allow a more objective measure of patient care performance, thus enhancing the employee appraisal system. Exceptional Performance Care Ambulance has exceptional performances on a regular basis. It is important that these exceptional performances be recognized and shared with others. To emphasize the significance of this requires that the performances be truly exceptional and not just good or above average, The recognition of these performances may come from a variety of sources such as patients, coworkers, other agency staff, hospitals, and citizens. Once a performance is recognized as exceptional any of the following may take place: • Written Commendation • Company Award + Local media notification 18