CARE AMBULANCE SERVICES, INC. (2)

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(9) City of Santa Ana not in compliance with the response time requirements set forth in this Section may result in the OCFA assessing the non-compliant Contractor with a monetary penalty according to the following compliance and fine schedule: Quarterly Responses That Are In Compliance with Response Time Requirements: Penalty Imposed*: 90% or Better None 85%-89.9% $5,000 80%-84.9% $7,000 Less than 79.9% $10,000 * Note: Penalties are for Code 2 / Code 3 reported separately and calculated separately. In addition to the above response time penalties, the OCFA may assess monetary penalties against Contractor for the following: i. Turned Call Penalties Any calls for service that are not handled by the Contractor through the First Tier or Mutual Aid Service, that require OCFA to request service from another ambulance service operator, will result in the assessment of a 'Turned Call" penalty in the amount of $1,000 per occurrence. Contractor is to immediately notify the OCFA EMS Chief of said occurrence within 24 hours. Failure to report within 24 hours will result in an additional penalty of $500. ii.Late Report/Late Payment Penalties Any reports, fees, or reimbursements that are required to be submitted to the OCFA Contractor pursuant to the Contract City of Santa Ana Fire/EMS Emergency Ambulance Transportation and Related Services Request for Proposals: # 18-059 August 28, 2018 Page 145