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Appendix ATTACHMENT 1 SCOPE OF WORK CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR SERVICE AND FINANCIAL SUSTAINABILITY ANALYSIS RFP NO.: 18-103 BACKGROUND AND INTRODUCTION: The Parks, Recreation and Community Services Agency's (PRCSA) General Fund budget in FY 2018-2019 is $21,173,178. The Agency has 74 full-time employees and 400 part-time employees. The Agency is composed of four Divisions: Administrative Services, which handles Park Planning and Maintenance and Budget and Accounting, Santa Ana Zoo, Recreation Services, and Library Services. Each Division is headed by a manager who reports to the Executive Director. With the scarcity of resources, the PRCSA needs to review existing processes and services to determine the future of the agency and how best to proceed. The City of Santa Ana is a high-density community that relies heavily on city services and facilities. The parks system is heavily used which reduces the useful life of facilities and increases the costs of maintenance. The recreation programs are in high demand which require staffing to adequately manage the programs. Various services have a fee associated that cover the cost of the service, but in most cases the services are subsidized or free. The agency in general requires a process by which it can sustain itself for the long-term. The PROPOSER will implement a process that will result in organizational sustainability through a logical resource allocation model and pricing strategies and methods. The objectives of the study are to become familiar with the current values, vision, mission and goals of PRCSA and the communities served including current programs and facilities, their revenue sources and marketing strategies. The consulting firm will conduct an extensive public involvement process to vet or refine community values and issues leading to PRCSA's vision. When all the data has been gathered it must be analyzed and presented in a clear and concise final report including a comprehensive plan of implementation and action steps to achieve the financial goals. CONSULTANT'S OBLIGATIONS Requirements 1.1. PROPOSER shall become familiar with the current values, vision, mission and goals of PRCSA. 1.2. PROPOSER shall become familiar with the current programs and facilities offered by PRCSA, their revenue sources and marketing strategies and assess the public demand for services. 1.3. PROPOSER shall provide ample opportunities for community engagement. 1.4. PROPOSER shall guide and/or recommend a public involvement process to vet or refine community values and issues leading to PRCSA' S vision including: 1.4.1. All planning areas and their respective governance 1.4.2. Overlapping jurisdictions City of Santa Ana RFP 18-103 Z 15