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business processes as well as uncover potential for streamlining processes, which includes <br />changes that will occur with the implementation of AMI and associated technologies. <br />Mobl@atlon& Future State Jr. Workshop / Wor Acceptance <br />Current State Workshop Reporting&Analytics Development Future State 92 Workshop Testing (UAT) Audits) <br />Proof of Concept / Systems Integration <br />i'i,gm e i - Generul I wneltne for 13PH Activities, <br />Task 2.1 - Current State <br />By defining and documenting current business processes, UtiliWorks gains a clear understanding <br />of the operational and organizational characteristics of each business process to inform how to <br />re -engineer them to work with the AM] system and associated technologies. UtitiWorks begins <br />with a workshop to gain understanding of how Utility operations currently function. The team <br />will work with the City to document current state business processes as part of a cross - <br />functional workshop, which includes a designated session for each business process. Supporting <br />materials and demonstration of systems may be incorporated into the workshop agenda. (For <br />example, walk through bitting exception reporting in CIS). <br />UtitiWorks will work with the project team to designate a process owner for each area that wilt <br />lead the change effort internally and be responsible for internal review check points during BPR <br />development. Wherever possible, UtiliWorks will capture process metrics to establish a baseline <br />for current state process analysis. This will aid the City in developing Key Performance <br />Indicators (KPIs) to ensure desired program goats are attained. <br />The five core business processes that are directly impacted by the deployment of AM] include: <br />• Meter Change-Out/Retrofit <br />• Billing Et Read Validation <br />• Customer Inquiry and Response <br />• Non -Pay Disconnect/Reconnect <br />• Move In/Out <br />Assumptions: The City will identify pertinent team members that are most appropriate to <br />participate in discussion of process change, along with other key personnel for participation in each <br />workshop <br />Deliverables: Narrative of each process (*.ppt), Finalized current state process diagrams (*.vsd) <br />Task 2.2 - Conceptual Future State (#1) <br />The Future State #1 workshop is the second of three onsite business process workshops that are <br />planned for the development of the final business processes. This review of each business <br />process will focus on the development of the future state, building upon what was developed <br />The City of Santa Ana Page 18 <br />