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o Work with the installation contractor and the City to develop a strategy and <br />tracking method for the salvage or disposal of removed meters. <br />Training Support/Identification <br />o UtiliWorks will participate in all phases of training to gauge Installation <br />contractor employee's skills in the field. <br />o As part of UtiliWorks in -field audits, ensure that Installation contractor <br />employees are working in a manner that meets or exceeds that of Santa Ana and <br />recommend follow-up training as required. <br />o Provide on-the-job training to the designated Santa Ana AMI System <br />Technician(s) to support troubleshooting efforts in the field. <br />Troubleshooting <br />o Work with the AMI vendor to troubleshoot and resolve any RF coverage issues <br />including the potential need to deploy additional network infrastructure. <br />o Work with the designated AMI System Technician(s) to troubleshoot meter issues <br />as they arise. <br />o Work with the designated AMI System Technician(s) to troubleshoot <br />meter/system alarms, flags, exceptions, etc. <br />Quality Assurance <br />a Work with the Santa Ana Quality Manager to ensure that City standards are <br />maintained by all installers <br />o Perform in -field installation quality audits of installations, to include: <br />• Verify correct installation / check for leaks / check to verify meter pit <br />lid fits correctly <br />• Verify installation contractor performs instatl per specs established by <br />the City <br />• Verify installation contractor is working safely <br />o Perform data quality audits using installation contractor's work order portal, to <br />include: <br />• Verification that meter was installed correctly <br />• Verification that the correct meter was installed at the property <br />• Verification of correct "out read" <br />• Review "as left" photos to ensure work area was left in good condition <br />Assumptions: The City will designate an AMI System Technician and a backup resource to fulfill <br />those duties during the project when the lead AM/ System Technician is unavailable <br />Deliverables: Full Deployment Plan (*.doc), Weekly Project Status Reports (*.doc), Weekly Field <br />and Data QA Status Reports (*.xls) <br />Task 5 - Business Intelligence and Reporting <br />Business Intelligence (BI) is defined as a set of strategies, processes, applications, data, <br />technologies and technical architectures used by companies to support the collection, data <br />analysis, presentation and dissemination of business information. The high volume of data <br />produced by an AMI system can greatly enhance overall utility operations, but only if that data <br />is transformed into usable information. <br />This effort is intended to examine the reporting and analytical needs of the City and identify <br />where the data can be integrated, analyzed, summarized and presented in a format that is <br />valuable to the City and its staff. The following tasks will allow UtiliWorks to develop a clear <br />The City of Santa Ana Page 1 13 <br />