25B - AGMT JANITORIAL SVCS - Laserfiche WebLink

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APPENDIX services, Contractor personnel shall not enter areas of the facilities not specifically included in the scope of services, Contractor shall check all windows and doors for proper closure and locking, and extinguish all lights upon exiting buildings, & QUALITY CONTROL PROGRAM Proposer shall submit a Quality Control Program as part of their proposal and shall include at a minimum, the following: 1. Monthly inspection system covering all the services listed in the Scope of Work, It shall specify each site listed in the RFP and its observed state of cleanliness, 2. Methods for identifying and correcting deficiencies in quality of service. 3. Proposer shall maintain a rile of inspections conducted and, when applicable, take corrective action. A copy of each inspection and documented corrective action shall be delivered to the Contract Manager within seven (7) calendar days from the date of inspection. This collected data shall become part of a general database used by the proposer as a basis of establishing and modifying maintenance procedures. 9. QUALITY ASSURANCE The Contract Manager or designee shall monitor the Proposer's performance using the agreed upon inspections, standards, and schedule as outlined in this RFP, City staff shall conduct facility inspections and cleaning deficiencies will be noted, A copy of the facility inspections shall be given to Contractor's on -site supervisor within seven (7) calendar days of the inspection to allow for correction of any noted areas not being cleaned to the levels described in the Scope of Work. If continued deviation from performance standards occur, an Agreement Discrepancy Letter shall be prepared by the Contract Manager within five (5) business days acknowledging the reported problem and presenting a program for immediate correction or presenting contrary evidence. 10, INVOICING Invoices submitted by the Contractor must include the following information: 'Invoice Number Invoice Date Location of Service 'Brief Description of Service Dates of Set -vice Unit add Extended Prices foual A mourit Requested Federal Tax LD, Number 11. DELIVERABLES a. Scheduled Janitorial Services Regular service is to be performed as described herein and in Attachments I -A to 1-E. It. Special Event One -Time Cleaning Special services for locations other than the sites specified in this RFP will be scheduled and coordinated by the City on an as -needed basis and will include ajob site visit and estimate prior to the scrvice. City of Santa Ana RFP 19-074 Attachment 1 (Page 6 of 7) 25B-1 8