IRON MOUNTAIN INFORMATION MANAGEMENT, LLC (2)

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Unless otherwise stated, Iron Mountain will follow standard operating procedures for all standard workflows including, but not limited to, transportation, Inbound/outbound processing, inventory staging, and archival destruction. All work associated with this SOW will take place during standard Iron Mountain operating hours, 8AM — 5PM Monday through Friday {local time — excluding Iron Mountain holidays), unless otherwise specified and mutually agreed upon. These services will be executed in a mutuallyagreed upon service window based on the availability of iron Mountain project teams while accommodating any service restrictions noted by Customer. Upon arrival at the Customer's location, Iron Mountain will provide identification and ask for the designated Manager on Duty(MOD)or other specified Customer contact. The Customer will be required to escort Iron Mountain to the location of the records requiring service. in the event the location is not ready for service,an additional billable service visit may be required. The Iron Mountain project team will pack the records into standard Iron Mountain RFID ready storage cartons. If a Customer chooses to use non-RFID ready cartons, separately purchased Iron Mountain REID labels will be applied to the face of each storage carton to ensure proper disposition and chain of custody. Iron Mountain will prepare transmittals using descriptive data on the exterior of the carton. In the event that descriptive data is not available on the exterior of the carton Iron Mountain will open the carton to gather range information using the first end last files In the carton. In the event that required data elements are not available, the Customer MOD or other designated Customer contact will be available to assist. Customer expects the following fields to be captured from the exterior of the carton, if applicable: Major Description/Minor Description/Date Range/Alpha Range I Destruction Date During the pickup process, the Iron Mountain courier will confirm receipt of each carton by scanning the barcode label associated to each carton. Cartons will be staged for transport and, prior to departure,the Iron Mountain courier will require the Customer MOD or designated Customer contact to confirm the carton quantity and provide signature to release the Inventory. To ensure chain of custody, cartons without a barcode cannot be collected. A follow-up service date will be scheduled once these Items are ready for pickup. Upon arrival at the Iron Mountain record center, each carton will be processed following the established Iron Mountain standard operating procedure for receipt and entry. Each file will be listed in accordance with the Descriptive Data Requirements noted below. Individual File Listing rates include keying two fields from the exterior of the file (on a file label or folder tab) Into SafeKeeperPius. Iron Mountain will make reasonable attempts to locate required data if the data is not readily available on the exterior of the file. Additional charges apply for all time spent searching the file for required data. If the required data cannot be located Iron Mountain will key"Not Available" In place of the missing data. File Description 1: Last Name, First Name File Description 2: Claim# File Description 3: Date of Injury HaiMouniafn.com I conrrdonlral 97238 Page 4