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City of Santa Ana <br />1.3 BACKGROUND: <br />The City of Santa Ana is a Charter City, which operates under a City Council -Manager <br />form of government. The City has an annual General Fund budget of over $316 million <br />and a total budget of over $646 million for fiscal year 2019-2020. <br />The City of Santa Ana is a "full service city" providing a wide range of services. These <br />services include: police and fire protection; animal control; emergency medical aid; <br />building safety regulation and inspection; street lighting; land use planning and zoning; <br />housing and community development; maintenance and improvement of streets and <br />related structures; traffic safety maintenance and improvement; and diverse range of <br />recreational and cultural programs. <br />The City of Santa Ana contracts with the Orange County Fire Authority (OCFA) to <br />provide primary response for fire suppression and EMS; they operate ten (10) fire <br />stations strategically located throughout the City of Santa Ana. The City also contracts <br />with a private ambulance provider to respond to all 9-1-1 calls and provide emergency <br />medical transport; the current contractor for ambulance service is CARE Ambulance <br />Service, Inc. The City's current EMS billing and collection service provider is Wittman <br />Enterprises, LLC. In addition, the City maintains a paramedic subscription program that <br />is available to residents to help offset the cost of ambulance transport. <br />1.4 OVERVIEW: <br />The selected company will bill for emergency medical services in a timely manner, <br />including the billing of Medicare, Medical/Medicaid, private insurances, supplemental <br />insurances, secondary insurances and workers' compensation carriers according to <br />specific requirements. The company shall provide all billing statements in English and <br />Spanish, and maintain a necessary staff of bilingual account representatives. The <br />company shall provide excellent customer service to citizens of Santa Ana who have <br />billing questions or problems, by providing a toll -free phone number and an email <br />address so individuals with questions or requiring assistance with invoices, may contact <br />City of Santa Ana Page 14 <br />Ambulance & Paramedic and Collection Services <br />Request for Proposals: # 19-083 <br />September 13, 2019 <br />25B-27 <br />