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City of Santa Ana <br />the terms and conditions stated therein are full understood and are acceptable to the <br />Proposer. Each Proposer accepts the terms and conditions of the Contract Documents <br />and indicates their ability and willingness to perform the requested services under such <br />terms and conditions. Any exceptions to the terms and conditions set forth in the <br />Contract Document should be clearly noticed in each Proposer's proposal. <br />Please direct all questions regarding the procurement process to: <br />City of Santa Ana <br />Finance & Management Services — Purchasing <br />Karla Lopez, Buyer <br />Email: klopezlOosanta-ana.org <br />Phone: (714) 647-5466 <br />3.1 PROPOSAL CONTENTS: <br />Proposals are to be prepared in such a way as to provide straightforward, concise <br />capabilities to satisfy the requirements of this RFP. Colored displays, promotional <br />materials, etc., are not necessary or desired. Emphasis should be concentrated on <br />conformance to the RFP instructions, responsiveness to the RFP requirements, and on <br />completeness and clarity of content. Dividers and clear organization of content and <br />material are encouraged. <br />3.2 PROPOSAL EVALUATION AND RATING: <br />The criteria for evaluating the proposals submitted will take the following items into <br />consideration: <br />• Understanding Scope of Services 20% <br />• Method of Approach 20% <br />• Relevant Project Experience 20% <br />• Financial Stability 10% <br />• Compliance with RFP Requirements 10% <br />• References 10% <br />• Reasonableness of Cost 10% <br />City of Santa Ana Page 19 <br />Ambulance & Paramedic and Collection Services <br />Request for Proposals: # 19-083 <br />September 13, 2019 <br />25B-32 <br />