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City of Santa Ana <br />1. Contractor must be able to accurately transfer all necessary information from the <br />OCFA Image Trend database, based on the information provided by the <br />electronic OCFA's ePCR, and obtain any additional information needed that is <br />not included in the ePCR for proper and correct invoicing. <br />2. Contractor must have the capability to fully integrate and support OCFA's <br />selected ePCR application. <br />3. Contractor shall maintain updated and current technology that will continuously <br />provide the highest level of reimbursement and customer service possible. <br />4. Contractor shall designate a single manager for the City's account, who will be <br />the City's primary contact with their agency. <br />5. Contractor shall provide all supplies, equipment, personnel, computer software <br />and hardware, billing forms, insurance forms, lien forms, envelopes, postage and <br />supplies necessary to administer, on a day-to-day basis, the City's EMS billing <br />and accounts receivable functions. <br />6. Contractor shall maintain complete records of each bill, including all <br />correspondence, documents, account records, transactions and a detailed log of <br />all payments. These records shall be retained for a minimum of three (3) years. <br />7. Contractor shall maintain records that are in accordance with the Generally <br />Accepted Accounting Principles (GAAP). The Proposer agrees that all account <br />files are the property of the City and will relinquish them to the City at the <br />termination of the contract. <br />8. Contractor shall provide monthly finance, billing, account receivable aging <br />reports, billing summaries, details for current month invoicing, current write-off, <br />refund reports (including pending refunds), detail of monthly receipts account <br />City of Santa Ana Page 125 <br />Ambulance & Paramedic and Collection Services <br />Request for Proposals: # 19-083 <br />September 13, 2019 <br />25B-48 <br />