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City of Santa Ana - EnerGov LMS Procurement Services Park Consulting Group December 17, 2019 Attn: Jack Ciuila Chief Technology Innovations Officer City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 Subject: EnerGov LMS Procurement Services Dear Mr. Jack Ctule, The Park Consulting Group, Inc. (PCG) is pleased to submit this proposal to provide services for the procurement of Tyler Technologies EnerGov Land Management System (LMS) for the City of Santa Ana ("City"). We thank you for the opportunity to share our approach and qualifications to help you with this important project. PCG has a proven track record of partnering with Southern California municipal clients procuring and delivering Tyler Technologies EnerGov LMS projects. The proposed project team currently serves several IT, Planning, Building, Public Works, and Business License project teams for their EnerGov LMS Projects. PCG is currently the leading provider of Tyler Tech EnerGov LMS procurement, project management, and implementation consulting services to Southern California municipal agencies. This allows PCG to share lessons teamed from recent projects and similar -sized agencies with the City of Santa Ana, including procurement approaches, system design, and Tyler Technologies' expectations so that the City is best prepared to achieve the desired results from the project. The Park Consulting Group is confident we can provide an effective approach incorporating our knowledge of the City's technology needs for the EnerGov LMS procurement. We understand the City seeks to replace its legacy SAPIN System with EnerGov LMS to gain efficiencies, automation, integrations, and upgraded capabilities to help the City realize its strategic objectives to introduce new technology to its staff and constituents that are aligned to technology trends and citizen expectations. This will also allow the City to continue to provide excellent, relevant, and cost-effective services to its constituents. We believe that the Park Consulting Group is the right partner for Santa Ana and the best qualified firm to perform the work requested for the following key reasons that distinctly differentiate us in the marketplace: Serve as an advocate and representative of Santa Ana to ensure the objectives, requirements, and risks are managed to the standards and expectations defined by the City's Planning and Building Agency, Public Works, and IT objectives. The project team will not only need to understand Industry best practices, but also integrate the interests of the City and its unique organizational challenges, high customer service requirements, and defined business processes to successfully deliver the project (e.g., SAPIN has significant historical process and data requirements supporting a high -demand, customer -service oriented environment). Expertise in EnerGov LMS Procurement to provide a unique mix of services to this project by coupling deep knowledge in EnerGov LMS procurement and contracting with design, Implementation, and project delivery capabilities, Park Consulting Group is the premier EnerGov LMS project advisory firm for Southern California public sector agencies, providing vendor selection management, strategic planning, implementation management, and technology consulting services. PCG has partnered extensively with various municipal agency executives, operations managers, and technical experts to successfully select and deliver EnerGov LMS implementation projects. PCG staff also has first-hand experience in public sector building and urban/ regional planning operations and processes and applies this expertise to their Park Consulting Group 2 1 P a g e