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other service -related information. Separate brochures shall be developed for <br />Residential, Multi -family, and Commercial Customers, reflecting the different <br />services provided to each group. Mailings should promote and explain: all Solid <br />Waste programs offered by City and Contractor (such as Recycling, Organics, <br />Holiday Tree and Bulky Item Collections) describe in detail; the environmental, <br />regulatory, and other benefits of participating in Recycling; how to properly dispose <br />of Household Hazardous Material such as syringes, paint, etc.; Collection schedules, <br />including holiday schedules; Customers service numbers; State -mandated program <br />requirements; and the procedures to begin and terminate services. This brochure <br />shall be at least two (2) pages, and printed in full color in English, Spanish and <br />Vietnamese. Contractor is responsible for all associated costs. <br />• Billing Inserts - Upon request by the City, Contractor shall include information <br />developed by the City, or developed by Contractor at request of City, with invoices <br />for Customers direct -billed by Contractor. <br />• Santa Ana Green Quarterly Newsletter - Not less than four times per year during <br />each Rate Year, Contractor shall be responsible for twenty-five percent (25%) of all <br />costs incurred by City for the production and mailing of the City's quarterly <br />newsletter. The City reserves the right to direct the production of the quarterly <br />newsletter to a contractor of the City's choosing. The Contractor shall be required to <br />coordinate distribution via U.S. Mail of the quarterly newsletter with a local mailing <br />house, including furnishing Residential Curbside Service Unit, and Multi -Family <br />Premises Customers' mailing addresses. <br />• Corrective Action Notice - For use in instances where the Customer sets out <br />inappropriate materials. <br />Recycling Coordinator - To achieve a high level of Recycling public education and <br />awareness, the Contractor shall dedicate one (1) or more full-time Recycling <br />Coordinators to the City to complete outreach to Residential, Multi -family and <br />Commercial customers, and develop and implement all public education and <br />outreach activities required under the Agreement. The Recycling Coordinator shall <br />conduct outreach, promote waste reduction, recycling, diversion programs, and <br />provide technical assistance to Multi -family and Commercial Customers. <br />March 9, 2020 87 City of Santa Ana - DRAFT <br />60A-176 <br />