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to manage the day-to-day activities of a project and ensure that the project is progressing within schedule and under budget; our Project Manager utilizes Tetra Tech's "PM Portal." The PM Portal is the primary project reporting software system proprietary to Tetra Tech. It provides quick and easy access to a variety of reports for managing projects, in real time, including labor and direct cost per task, subcontractor's costs per task, budget remaining, and other financial information. RISK MANAGEMENT APPROACH Our risk management approach predicts problems which may negatively impact the project and determines the course of action to mitigate the risk should it occur. Our approach embodies a continuous process of identifying, assessing, mitigating, monitoring, managing, and controlling risk in accordance with our corporate risk management policy and best commercial practices. We have refined this approach over a 50-year history, on a variety of private, state/federal governmental and municipal contracts. RESOURCE MANAGEMENT Tetra Tech employs project management tools that project required labor allocation per project, to the task level, with a three-month forecast. When compared to the expected peak work load, Tetra Tech has more than enough staff capacity to bring on additional resources to meet all of our deadlines. The team members who have been included in this project team were not only selected based on their qualifications that fit with the requirements of the project, but because they are available to commit their time to this project. A tool that Tetra Tech employs to manage available human resources is keeping an updated long-term view of key deliverable dates within Microsoft Project. This allows us to ensure that the intensive last minute subconsultant coordination, reprographics, and shipment of deliverables do not conflict with other commitments. If one or more deadlines coincide, this forward planning allows the team to prepare for surges. QUALITY ASSURANCE/QUALITY CONTROL Our team clearly understands the importance of the City's projects and the importance of ensuring that the City receives the highest quality product. Quality management is an integral part of our project management work plan. Tetra Tech has developed an office environment and philosophy which encourages, and requires, a very high level of quality in which our clients have come to expect from Tetra Tech. Our quality assurance program includes that a detailed QA/QC Plan will be prepared and submitted for review by the City, upon request. This plan establishes lines of communication and procedures for ensuring quality during all phases of the project. The plan is flexible and can be modified to respond to your specific requirements, as our best efforts are fruitless unless they meet your criteria. In keeping with our open communications policy, our Quality Control documents can be made available to the City throughout the project. We believe that it is in our best interest to have our clients fully informed and up to date on our quality control process. Design reviews, field inspections, and material testing can be provided to the City in either hard copy or electronically. We recognize that implementation of a QA/QC Plan will be an important element in how the City assesses the success of this project. The QA/QC Plan will be incorporated into the PWP. QC review forms will be used to document that internal reviews have been conducted. All comments will be identified with the reviewer's name. When comments are resolved to the satisfaction of the reviewers, the reviewers and our Project Manager will sign off on the review forms. The QA/QC Plan will ensure technical adequacy and QC of work, along with design parameters are translated into planning and design documents. TETRA TECH Page 114