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Administrative Process Log aril process All Motdtot Track Couslructwu Contractor rullate EmpkWce rslmcted and Work Quality Submntahand Intemews Nerluests UJILIL Labor and RtMe ' and Assht ptcmde city will frtuipmentpurxtanI wllh Resolution of Cu tiudron File to IAPM All lechneral Data l lnseout and ltwec Ili„i,n,rntennn Willdan's team is unique in that it has a natural quality assurance/control system. Through its structure as an integrated unit with close communication between team members and interlocking responsibilities that provide good coverage of all elements of construction engineering, it incorporates minimal overlap of duties to avoid misunderstandings of assigned responsibilities and reduce costs. The assigned resident engineer/construction manager is responsible for daily decisions and assignments of specific duties while monitoring the success and completion of project construction. The resident engineer/construction manager has specific administrative duties that include review of field activities. The resident engineer/construction manager will institute a system of periodic reviews of the field file for conformance with Willdan's in-house filing system and LAPM. The inspectors will have specific assignments and move the products of their reporting to the resident engineer/construction manager. This bi-level approach has proven to be effective for Willdan because the likelihood of a missed or incorrect item is essentially eliminated with this multi -level control. Additionally, our resident engineer/construction manager will maintain a project -first philosophy with the contractor. When this is achieved, construction is easy, straightforward, and accomplished with a minimum of issues. We are a team — right is right and wrong is wrong for all parties. When this is established, it creates a fair environment for all; and, project success is achieved. Our approach to issue resolution is to: • Obtain and document the facts surrounding the issue • Develop reasonable solutions in conjunction with the contractor and City's Project Manager • Respond quickly and effectively so that job progress and quality do not suffer Through close communication with the City's project staff, timely corrective action is taken to alleviate potential adverse impacts of work progress, costly change orders, and construction claims. Community Outreach Any infrastructure improvement project has the potential to cause concerns for citizens who rely on this infrastructure for daily travel or for the affected businesses in the project vicinity. Willdan has experience conducting community outreach programs to address these concerns and help gain public buy -in to support a project. Typically, our efforts begin by identifying key stakeholders in the project area and preparing and distributing mass mailers describing the projects scope, timeline, and expected results. We conduct community workshops, general public outreach, and town hall meetings to inform the public of project details and address the public's concerns/ideas about the project. If needed, Willdan's team members visit impacted business owners to listen, acknowledge concerns, and strive to find solutions addressing these concerns without negatively impacting project completion. Utility Coordination and Permitting Willdan's utility coordination staff is knowledgeable in effectively identifying existing utilities, providing timely notification, and anticipating and resolving potential conflicts on plans and specifications. They are keenly aware that utility identification and location are crucial to project planning and development and Statement of Qualifications for Water Resources 12 Construction Management and Inspection SerAces