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INC. Agreement. If Client requests the setup date and time be changed from what was originally stated by Client, Client is responsible for reimbursing MMI for all costs MMI incurs in making the travel arrangement adjustments. Additionally, Client will also be responsible for paying a $200.00 travel arrangement change fee to MMI. MMI will provide records showing the costs MMI incurred. 3.1.2 License and Support. Client shall be invoiced annually for Support Fees as set forth in Table 3.2 (License Term Fees and Credits). 3.1.3 Additional Training. After the initial training (up to two days/16 hours) has been completed, additional training requested by Client will be billed to Client at a rate of $200.00 USD per hour. Additional onsite training will be billed at a minimum of 8 hours, plus travel, meal and lodging expense accommodations which are reasonable under government agency standards and practices. Requests must be received by MMI in writing from an Administrative User listed on Exhibit A, or higher authority. MMI reserves the right to charge $200.00 USD per hour for all off-site/remote training, with a one -hour minimum. 3.1.4 Corrective Services. MMI reserves the right to Invoice Client $200.00 USD per hour for any corrective services Client requests. Corrective Services are typically services needed by Client from MMI to correct a mistake made by Client's Authorized Users, which cannot be corrected by Client through the User Interface. Requests must be received by MMI in writing from an Administrative User listed on the Exhibit A, or higher authority. A one -hour minimum will be charged for Corrective Services performed by MMI, which do not require travel. Corrective Services which requires MMI to travel will be billed at $200.00 USD per hour, with an eight (8) hour minimum charge, plus all costs and expenses. 3.1.5 Entries. (a) Client will be invoiced for Entries, as listed in Table 3.2 (License Term Fees and Credits) immediately following MMI adding the Entries to the Client's account. Client may purchase additional Entries one time at the then -current rate during the active License Term without incurring an administrative fee. Entries added thereafter during a given License Term will automatically incur an additional twenty percent (20%) administrative fee in addition to the per -Entry fee. If the purchase is for 300 or more Entries, the administrative fee will be waived. (b) Client may carry over Entries from a prior License Year which were paid for but not used to the following License Year, but only when eligible. To be eligible, MMI must receive full payment of any outstanding balances and a written request for the used Entries to carry over the new License Year. The written request must be received by MMI at least five (5) business days prior to the current License Year's expiration. (c) Fixed -Price Entries. Client may elect to purchase an agreed number of Entries at an agreed fixed price for future License Years as listed in Table 3.2 (License Term Fees and Credits), below, in which case Client shall be obligated to pay the annual invoices for the agreed number of Entries (listed in Table 3.2) as they come due each License Year, for the duration of the License Term or any Renewal Term, as applicable. (d) Non -Fixed -Price Entries. If Client does not elect to purchase an agreed number of Entries for future License Years, then pricing of Entries will be subj ect to MMI's then -standard rate for Entries. 3.1.6 Data Storage Overage. Data storage used in in excess of the "Storage Credit" listed in Table 3.2 (License Term Fees and Credits), or in an accepted Quote, will be invoiced at the price listed on the most current Quote Client has accepted for the applicable License Year. Invoicing intervals for Data Storage fees will be set at the discretion of MMI, but not more often than every three (3) months. Data storage is calculated by the space used by Client on the main production system(s) only; space used for backups is not invoiced. Due to time zone differences, data usage calculations may vary by up to three hours. Client may not carry over credit for Data Storage not used during a License Year. Archive data storage used by Client (subject to availably) will be invoiced at the price listed on the most current Quote Client has accepted. 3.1.7 Feefor Administrative User(s). The fee paid for Support Services defined in Sections 2.9 through 2.14 shall obligate MMI only to provide support as defined to the Administrative User(s) in the current MASTER SOFTWARE LICENSE & SERVICES AGREEMENT PAGE 9 OF 21 Version: June 1, 2019 — Santa Ana Specific (See Addendum)