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City of Santa Ana <br />Purchasing Division <br />20 Civic Center Plaza <br />- <br />Santa Ana, CA 92701 <br />h. The City will pay Contractor monthly or as agreed upon, not to exceed the total quoted <br />in the RFP response. <br />i. Contractor(s) shall provide a spreadsheet with each month invoice showing the <br />following; <br />i. Showing each location or address serviced; <br />ii. Number of the service request associated with removal if any; <br />iii. Type of removal; <br />iv. Date; <br />v. Notes; <br />vi. Square footage cleaned; and <br />vii. Method of removal <br />VI. PERFORMANCE REQUIREMENTS <br />The successful Contractor(s) shall clearly demonstrate ability to: <br />a. Receive service requests on a twenty-four (24) hour basis via app, fax, or e-mail; <br />b. Prepare surfaces and paint over graffiti with a color matching the existing covering, or <br />remove graffiti with appropriate cleaners, removers, etc.; <br />c. Protect surfaces, landscaping, and personal property adjacent to graffiti removal <br />locations; <br />d. Properly clean-up work areas, and dispose of paints, chemicals, solvents and cleaning <br />agents utilized in performing the graffiti removal per local, state and Federal <br />regulations; and <br />e. Accurately track and report the work location, scope, quantity of work performed, and <br />employment utilization. <br />VII. ACCOUNT MANAGER/ SUPPORT STAFF/ WORK TRUCK CREW <br />a. Contractor shall provide a dedicated competent account manager who shall be <br />responsible for the City account/contract. The account manager shall receive orders <br />from City and shall be the primary contact for all issues regarding Proposer's response <br />to this RFP and any contract which may arise pursuant to this RFP. <br />b. Contractor shall designate one specific truck/individual to oversee and inspect work <br />performed by Contractor's personnel assigned to this contract. The representative <br />shall be immediately available during work activities to receive communications from <br />the Project Manager and/or his/her designee. All Contractor staff shall have a cell <br />phone in orderto be contacted by the Project Manager and/or his/her designated staff. <br />Graffiti Removal Services Page 12 <br />