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!`' SMARTWORKS <br />Phase IV: Testing <br />1. Determine the appropriate staff to be trained. <br />2. Ensure the staff members that have been identified to participate in the training sessions are <br />available on dates agreed to and scheduled. <br />3. Assist with Functional / Integrated Testing. <br />4. Conduct User Acceptance Testing. <br />5. Log issues in the SmartWorks TeamSupport system (a web -based issue tracking system). The <br />issues logged in TeamSupport will be addressed by SmartWorks Consultants per triage and <br />priority. <br />6. Assist SmartWorks in developing a Go -Live Plan Document. <br />Phase V: Deployment <br />1. Assist in activities as defined within the Go -Live Plan Document. <br />5.7. Project Completion Criteria <br />The Implementation Project is deemed complete once the following criteria have been met: <br />• An agreed upon sample of AMI meters representing different meter types and location classes <br />have been installed and tested during User Acceptance Testing, within the project timeline <br />indicated in section 5.3. <br />• Solution Acceptance has been given by Customer. <br />• SmartWorks Software Functionality within scope of this SOW has been deployed for a minimum <br />of thirty (30) calendar days "Post Implementation Grace Period". <br />• Severity Level 1 issues identified during the Post Implementation Grace Period have been <br />addressed. The Severity Matrix Table presented in section 5.4.1, defines the Severity Level 1 <br />issues. <br />Customer will be transitioned to support upon completion of the project. Severity Level 2 and 3 issues <br />logged in TeamSupport within the first three (3) weeks of the Post Implementation Grace Period will be <br />reviewed by the Implementation Team prior to the transition to support and if possible, will be <br />addressed prior to the end of the Grace Period. After the transition to support all outstanding Severity <br />Level 2 and 3 issues will be addressed following the Master Support and Maintenance Agreement. <br />City of Santa Ana—SmartWorks Statement of Work <br />2 5 H —Q 3 Page 76 <br />