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i. The service site work order will be reopened and assigned to a field technician to <br />troubleshoot the concern. If the malfunction is a direct result of Concord error or <br />negligence, Concord will install a replacement at no charge. <br />ii. If it is determined that non -communication is due to a product defect or failure, <br />Concord shall invoice for site visit at the cited hourly rate. <br />C. Meter/Radio to Network Communication Errors <br />i. In the event an installed meter or radio is suspect for non -communications, Concord <br />shall make one attempt to interrogate the product at no expense if within the Meter <br />Services Warranty period outlined. Concord shall be responsible to reasonably correct <br />communication errors resulting from Concord's faulty workmanship or negligence and <br />within the warranty period. <br />iii. If it is determined that non -communication is due to a product defect or failure, <br />Concord shall invoice for site visit at the cited hourly rate. <br />D. Data Quality <br />E. Concord will review new meter and radio number information for accuracy prior to <br />transmission of the meter swap file. <br />F. Aqua -Metric's Project Supervisor will review a portion of all work orders captured within <br />NovusCenter to confirm proper data collection and integrity while tracking and recording <br />any anomalies. <br />G. If Aqua -Metric's Project Supervisor identifies discrepancies or issues with the data captured <br />by a specific technician, Concord's Project Supervisor will be notified to review one <br />hundred percent (100%) of all data captured by Concord's technician over one week and <br />determine whether additional investigation is necessary. Concord's Project Supervisor will <br />reopen any work orders as necessary and reassign to Concord's technician for review and/or <br />data correction. <br />5. Reports <br />5.1. Aqua -Metric's Project Supervisor will work with Concord to generate and maintain the <br />following report(s): <br />A. Swap File Report Information for billing system updates. <br />B. Installation Report Total quantities of installed product for the previous week and a total <br />of installs to date. <br />C. Return to Utility ("RTU") Report All accounts that have been Returned to Utility (RTU). <br />The report will identify the affected accounts and the reasons for the RTUs. <br />D. Quality Assurance Report — Contains the results of evaluations performed on ten percent <br />(10%) of the completed installations. <br />E. Incident Report Document any reported issues involving Concord personnel, installation <br />issues, customer complaints, accidents and/or damages as they are identified. <br />6. Substantial Completion <br />6.1. Service sites shall be deemed complete once three readings have been received into the RNI <br />over a four- day window. <br />25H-45 Page 38 <br />