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aAe'�l e- software 3. Customer and its third parties and/or subcontractors will fulfill any hardware/software requirements, as identified to allow communication between Avdve Software and the Customer's permitting system in a timely fashion in order to keep the Project Plan on schedule. 4. Customer and its third parties and/or subcontractors will fulfill the hardware requirements, as outlined in the System Implementation Guides (standard end user documents) that accompany each version of the Software) in a timely fashion i n order to keep the Project Ran on schedule. 5. This best approach package to implementation relies on partnership with the jurisdction to achieve desired go -live and paperiess goals. To that end, a not to exceed 314 hours (+178 hours if all optional services are purchased) have been allocated to services and training on this project. In the event scope expands or delays account for incremental hours to be required, a Change Request(s) will be issued for the incremental costs associated with delay or expansion. Should the customer cause or contribute to the delay of any Deliverable, Avdve may elect to revise the Project Ran accordingly to compensate for the delay and invoice for any applicable milestone payments to that point of the project. 6. Al parties will reasonably prioritize their efforts to meet the Project Ran schedule in order to achieve a rapid roil out model. In doing so, it is understood by all parties that multiple tasks may be in process at one time and Avdve may have more than one Professional Services team member working on the project at one time. 7. Client will provide adequate Project management for their own resources, and/or third parties, to collaborate with Avolve's project manager. Client subject matter experts and applicable users will be accessible and available in a timely fashion and for adequate and reasonable durations. Avdve WWI make sure that scheduling of interviews and meetings are adequately in advance of these resource allocations. 8. Customizations/Extensions required may result in increased schedule and budget, but only if documented and approved within Assurance Services anNor a Change Request. 9. Avolve is planning to fully leverage ProjectDox as is, utilizing all built in configuration features to meet the business needs. 10. Any optional items chosen in the Purchase Agreement/Sales Order are not included here and would require a modification to this Statement of Work. 11. Customer understands that an ePlan Life Cycle implementation is a very significant cligital transformation enterprise project that requires dedicated change management from the Customer's staff. This will be key for the success of the Customer. 12. Work will not begin until an executed copy of ell paperwork is complete. Work will begin at the earliest possible date at which Avdve resources and Customer resources are available or as otherwise agreed to. 13. Avdve and Customer agree to cooperate in good faith to complete the Services and Deliverables in a timely and efficient manner. 14. Recording of Avdve provided training or UAT (user acceptance testing) sessions is not permitted. 15. Al training classes unless otherwise noted are limited to 12 persons maximum per class "Configuraton options are as described by ProjectDox documentation and as evidenced by ProjectDox administration screens. Minor changes to Avolve ProjectDox Best Practices (Best in Class) worldlows are changes to activate7deadivate and/or parameMze with variables, existing steps in the Best Practices woridlows. Customization of additional products and modules are to be within the bounds and scope of the respective core product(s) and modifications are limited to those that are allowed by core product design. 25E-19 Page 14of 19