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mailing will describe program changes, route changes, dates of program implementation, and other necessary information. • Workshops - Contractor will conduct a minimum of five public workshops describing program changes, route changes, dates of program implementation, and other necessary information. • Instructional Packet Accompanying Contractor -Provided Containers - An information packet shall be attached to each set of Carts distributed to a Customer. At a minimum, packet should describe available services, including how to place Carts for Collection, which materials should be placed in each Cart, Collection holidays, and a Customer service phone number. • Cart Instruction Markings -Contractor will place labels and hot stamps on Carts, in accordance with Section 4.7.4.1.. All Carts shall be labeled in accordance with CalRecycle requirements under SB 1383 throughout the term of this Agreement. • How -To Brochure - Contractor will prepare and distribute a brochure packet to new Customers when they start service. Packet will contain updated information on how to use the Contractor -provided Containers, when, where and how to place Solid Waste for Collection, and who to contact with service or billing questions. • Annual Brochures/Mailings - Not less than once per year during each Rate Year, Contractor shall prepare and distribute to each Customer a mailing to update Customers regarding program basics, program changes, holiday schedules and other service -related information. Separate brochures shall be developed for Residential, Multi -family, and Commercial Customers, reflecting the different services provided to each group. Mailings should promote and explain: all Solid Waste programs offered by City and Contractor (such as Recycling, Organics, Holiday Tree and Bulky Item Collections) describe in detail; the environmental, regulatory, and other benefits of participating in Recycling; how to properly dispose of Household Hazardous Material such as syringes, paint, etc.; Collection schedules, including holiday schedules; Customers service numbers; State -mandated program requirements; and the procedures to begin and terminate services. This brochure shall be at least two (2) pages, and printed in full color in English, Spanish and Vietnamese. Contractor is responsible for all associated costs. The Contractor may allow Customers to request mailings electronically in lieu of August 17, 2021 99 City of Santa Ana