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Entry Properties
Last modified
8/19/2024 9:44:48 AM
Creation date
10/28/2021 4:12:07 PM
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Contracts
Company Name
REPUBLIC SERVICES
Contract #
A-2021-171
Agency
Public Works
Council Approval Date
8/17/2021
Expiration Date
6/30/2032
Insurance Exp Date
6/30/2025
Destruction Year
2037
Notes
For Insurance Exp. Date see Notice of Compliance
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mailing will describe program changes, route changes, dates of program <br />implementation, and other necessary information. <br />• Workshops - Contractor will conduct a minimum of five public workshops <br />describing program changes, route changes, dates of program implementation, and <br />other necessary information. <br />• Instructional Packet Accompanying Contractor -Provided Containers - An <br />information packet shall be attached to each set of Carts distributed to a Customer. <br />At a minimum, packet should describe available services, including how to place <br />Carts for Collection, which materials should be placed in each Cart, Collection <br />holidays, and a Customer service phone number. <br />• Cart Instruction Markings -Contractor will place labels and hot stamps on Carts, in <br />accordance with Section 4.7.4.1.. All Carts shall be labeled in accordance with <br />CalRecycle requirements under SB 1383 throughout the term of this Agreement. <br />• How -To Brochure - Contractor will prepare and distribute a brochure packet to <br />new Customers when they start service. Packet will contain updated information on <br />how to use the Contractor -provided Containers, when, where and how to place <br />Solid Waste for Collection, and who to contact with service or billing questions. <br />• Annual Brochures/Mailings - Not less than once per year during each Rate Year, <br />Contractor shall prepare and distribute to each Customer a mailing to update <br />Customers regarding program basics, program changes, holiday schedules and <br />other service -related information. Separate brochures shall be developed for <br />Residential, Multi -family, and Commercial Customers, reflecting the different <br />services provided to each group. Mailings should promote and explain: all Solid <br />Waste programs offered by City and Contractor (such as Recycling, Organics, <br />Holiday Tree and Bulky Item Collections) describe in detail; the environmental, <br />regulatory, and other benefits of participating in Recycling; how to properly dispose <br />of Household Hazardous Material such as syringes, paint, etc.; Collection schedules, <br />including holiday schedules; Customers service numbers; State -mandated program <br />requirements; and the procedures to begin and terminate services. This brochure <br />shall be at least two (2) pages, and printed in full color in English, Spanish and <br />Vietnamese. Contractor is responsible for all associated costs. <br />The Contractor may allow Customers to request mailings electronically in lieu of <br />August 17, 2021 99 City of Santa Ana <br />
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