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Contractor's investigation. The City shall make a final determination of the <br />allegations against the entity. <br />5.8 Universal Enrollment Monitoring <br />Contractor shall assist the City in ensuring that the enrollment of Customers occurs in a <br />timely and efficient manner. City and Contractor shall cooperatively develop and agree <br />to a process no later July 1, 2022. In accordance with Section 8.3, Contractor shall <br />maintain records and provide reports necessary for the City to verify the enrollment of <br />Customers. <br />At least one (1) time per year, Contractor shall reconcile and confirm universal <br />enrollment of Customers by comparing its Customer list to parcel information and <br />calculating the percentage of total Customers enrolled in City's Collection program. As <br />part of this analysis, Contractor shall provide the City with a summary of any <br />discrepancies found between the Customer list and parcel information, including the <br />names and addresses of all Customers that were found to be the subject of a <br />discrepancy. Contractor shall also provide a list of Customers that are not enrolled in <br />the City s Collection program due to the provision and approval of a waiver including <br />the name, address, and type of waiver for each Customer. In accordance with Article 8, <br />Contractor shall maintain records and provide reports on the Customers' service level <br />and list of non -enrolled Customers, and other information necessary for the City to <br />verify the universal enrollment of Customers. <br />August 17, 2021 ill City of Santa Ana <br />